MA Care Coordinator

Position Details

Department: PCMG-MAIN | Pediatric Surgery
Category: Medical Assistants
Location: Phoenix
Employee Type: Regular
Posting #: 721544
Posted On: 1/12/2023

Position Summary

The MA Care Coordinator works under the direction of a licensed health care professional and performs various clinical and administrative tasks for a designated department or clinic at Phoenix Children’s Hospital. This position is mainly administrative, but requires a clinical knowledge base to help facilitate patient care, overcoming barriers to care, helping to improve the overall quality of care and enhancing the patient experience.

Position Duties

  1. Works with the care team to optimize the patient care experience for patients and families; helping patients overcome barriers to care, improving overall quality of care and enhancing patient and clinic flows.
  2. Acts as a direct liaison for families within the specified disease population; working collaboratively with patients, providers, nurses, referral coordinators, and office staff.
  3. Works with the clinical team to complete requested paperwork including, but not limited to: school letters, forms, FMLA paperwork, ROI requests, CRS applications, etc.
  4. Collects data and prepares charts for upcoming visits; facilitating the scheduling of outside specialty testing, receipt of test results and follow-up on DME and specialty medication orders.
  5. Works with team to streamline clinic visits by performing prior authorizations and assuring families are prepared for clinic visits.
  6. Identifies patients with gaps in care and works with those families to assure timely and appropriate follow-up within the clinic; facilitating appointment scheduling, records requests, and referrals to Subspecialists.
  7. Works with physicians to develop protocols that will help streamline care while improving quality of care and patient satisfaction.
  8. Performs a variety of activities to provide for readily available and accessible data.
  9. Participates in a variety of educational programs to maintain current skill and competency levels.
  10. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Education
Do you meet this requirement?
1. 1.Graduate of a Medical Assistant program accredited by one of the following: CAAHEP, ABHES, or other school approved by the Department of Education. MA certification from American Association of Medical Assistants or American Medical Technologists in lieu of graduation from an accredited course.
Required
Experience
Do you meet this requirement?
1. One year of experience in a healthcare or pediatric setting.
Preferred
Certifications / Licenses / Registries
Do you meet this requirement?
1. Current BLS certification for Healthcare Provider from the American Heart Association.
Required
2. Certified Medical Assistant from American Association of Medical Assistants (CMA) or American Medical Technologists, (RMA); employees in the Care Coordinator role prior to 9/1/19 must obtain within one year (9/1/2020)
Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Frequently
8. Physical Requirement - Standing - Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Frequently
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Frequently
14. Physical Requirement - Far Vision - Constantly
15. Physical Requirement - Color Discrimination - Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance - Frequently
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Confined areas - Applicable
21. Occupational Exposure/Risk Potential - High places - Applicable
22. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
23. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
24. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
25. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
26. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
27. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
28. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply