As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCH-MAIN | Radiology - Admin Services
Category: Information Technology
Location: Phoenix
Posting #: 716297
Date Posted: 12/19/2022
Employee Type: Regular

Position Summary

This position is the liaison between Radiology and contemporaries within the IT Department and assists in being responsible for the software solutions within Radiology, e.g. PACS, RIS, Rightfax, etc., as well as day to day maintenance and ensured functioning of interpreting hardware. This position also creates process/trouble shooting documentation and takes an active role in training/mentoring lower level technicians through presentations and leading projects.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Creates and maintains up-to-date standards for client computing environments.
    • Assists radiology staff in correcting patient demographics, study attributes.
    • Performs daily QA clean-up on PACS Radiologist interpretation work station.
  2. Maintain HIPAA standards around radiology study management and sharing of images with outside facilities.
  3. Ensures compliance with Service Level Agreements (SLA) with all aspects of technology support via desk ticketing system.
    • Reviews daily, corrects, merges, and creates medical images to ensure ongoing integrity of master patient index.
    • Maintains integrity, security, and access to medical data, including security levels, to ensure confidentiality.
  4. Leads small or medium-sized departmental projects and is responsible for meeting project timeliness.
    • Provides staff training and orientation on specific RIS functions, PACS, CD burners and Scanner applications, I.E., Image tracking, deficiency management to ensure thorough staff knowledge and understanding of PACS work flow. Works closely with Imaging Department staff to support technical training designed to maintain and improve the core competencies of imaging system users.
  5. Makes recommendations for process improvements.
    • Identify and recommend process automation opportunities.
  6. Takes ownership of processes/procedures, to include the creation of documentation and training for peers and end-users.
    • Regular contribution to the knowledge base. Creation and facilitation of training materials and presentations for applications, systems and tools.
  7. Departmental on-call coverage for front end application and process support.
  8. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Associate Degree in Information Technology or Radiography, OR four years of experience and education in a health care environment in lieu of degree. Required
2. Bachelor's degree in Information Technology, Computer Information Systems
or related discipline.
Do you meet this requirement?
1. Four (4) or more years as a registered Radiologic Technologist OR five (5) years prior experience in maintaining desktops in an enterprise environment - three (3) of which include supporting radiology Microsoft applications. Required
2. 3 years prior experience supporting a virtual desktop environment. Preferred
Do you meet this requirement?
1. Technology certifications (A+, Net+, MCP, MCDST, etc) OR ARRT Registered Preferred
Do you meet this requirement?
Special Skills
1. SQL query writing experience and report creation using SQL Server Reporting
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
4. Physical Requirement - Hearing Occasionally
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Frequently
12. Physical Requirement - Walking Constantly
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply