Client Technology Imaging Technician

Position Details

Department: PCH-MAIN | Radiology - Admin Services
Category: Information Technology
Location: Phoenix
Posting #: 716297
Employee Type: Regular

Position Summary

Positions is the liaison between Imaging Services and contemporaries within the IT Department and is responsible for the software solutions within Radiology, e.g. PACS, RIS, Powershare, etc. including the day to day maintenance. Ensuring functionality of interpreting hardware. Position also creates process/trouble shooting documentation and takes an active role in training/mentoring team members through presentations and leading projects.

Position Duties

  1. Creates and maintains up-to-date standards for client computing environments.
    • Assists radiology staff in correcting patient demographics, study attributes.
    • Performs daily QA clean-up on PACS Radiologist interpretation work station.
  2. Maintain HIPAA standards around radiology study management and sharing of images with outside facilities.
  3. Ensures compliance with Service Level Agreements (SLA) with all aspects of technology support via desk ticketing system.
    • Reviews daily, corrects, merges, and creates medical images to ensure ongoing integrity of master patient index.
    • Maintains integrity, security, and access to medical data, including security levels, to ensure confidentiality.
  4. Leads small or medium-sized departmental projects and is responsible for meeting project timeliness.
    • Provides staff training and orientation on specific RIS functions, PACS, Powershare and Scanner applications, I.E., Image tracking, deficiency management to ensure thorough staff knowledge and understanding of PACS work flow. Works closely with Imaging Department staff to support technical training designed to maintain and improve the core competencies of imaging system users.
  5. Makes recommendations for process improvements.
    • Identify and recommend process automation opportunities.
  6. Takes ownership of processes/procedures, to include the creation of documentation and training for peers and end-users.
    • Regular contribution to the knowledge base. Creation and facilitation of training materials and presentations for applications, systems and tools.
  7. Departmental on-call coverage for front end application and process support.
  8. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Associate Degree in Information Technology or Radiography, OR two (2) years of experience and education in a health care environment in lieu of degree.
2. Bachelor`s degree in Information Technology, Computer Information Systems
or related discipline.
Do you meet this requirement?
1. Two (2) or more years as a registered Radiologic Technologist OR two (2) years prior experience in maintaining desktops in an enterprise environment.
2. 3 years prior experience in customer service.
Certifications / Licenses / Registries
Do you meet this requirement?
1. Technology certifications (A+, Net+, MCP, MCDST, etc) OR ARRT Registered
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
4. Physical Requirement - Hearing - Occasionally
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Frequently
8. Physical Requirement - Standing - Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Occasionally
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Constantly
14. Physical Requirement - Far Vision - Constantly
15. Physical Requirement - Color Discrimination - Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply