As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Family Centered Care Impact Coordinator

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Position Details

Department: RSRCH-GRNT | 1 Darn Cool School Grants
Category: Administrative Support
Location: Phoenix
Posting #: 714562
Date Posted: 12/14/2022
Employee Type: Regular

Position Summary

The Family Centered Care Impact Coordinator is responsible for providing programmatic support for donor funded programs and services that prioritize family centered care and enhance the patient experience. The coordinator provides dedicated effort to plan, budget, coordinate, implement, and document donor funded initiatives at Phoenix Children’s.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Project Management/Event Coordination
    • a.Provides project management support for family centered events and programs
    • b.Develops project guides to ensure routine events are easily repeatable
    • c.Works with Division leadership and Foundation to establish event budgets and ensure all events are accounted for in the annual budget season and allocated to the appropriate months
  2. Program Coordination
    • a.Assists with the coordination of all donor sponsored events that prioritize family centered care and enhance the patient experience
    • b.Works cross-functionally with other operational departments to manage interdepartmental communication regarding FCC programs and service
    • c.Oversees the development of the Family Centered Care annual report
  3. Family Engagement
    • a.Collects patient stories detailing the impact of family centered care programs and services
    • b.Serves a liaison between patients and families, the division leadership and the Phoenix Children’s Foundation
    • c.Ensures appropriate HIPPA compliant interactions with patients and Phoenix Children`s special guests
    • d.Works cross-functionally to ensure patient and family knowledge of relevant programs, services, and special events
  4. Financial Management
    • a.Ensures the monitoring, analyzing and reconciling of grant activity funds for all identified funds
    • b.Collaborates with leadership to serve as grant liaison to the Foundation
  5. Data Reporting
    • a.Oversees and regularly analyzes patient experience data
    • b.Collaborates with IT for required reporting and metrics needed for reports to the Foundation
    • c.Analyzes patient and family feedback to identify opportunities to highlight the impact family centered events and services with community partners
    • d.Participates actively and provides data, action planning and other administrative leadership to key meetings and communications
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Bachelor’s Degree in Health Administration or related field Required
Do you meet this requirement?
Experience
1. 5 or more years of experience in health care or non-profits Required
2. 2+ years of project management or event coordination experience Required
3. Demonstrated experience with donor and/or community relations Required
4. Demonstrated experience with pediatric populations Preferred
5. Experience and incorporating Lean principles into daily work. Preferred
Do you meet this requirement?
Special Skills
1. Strong business, analytical and planning and organizational skills. Required
2. Demonstrated ability to facilitate team work necessary to leverage day to day operations. Required
3. Excellent interpersonal and communication skills. Required
4. Demonstrated skills in change management. Required
5. Skills in managing and supervising personnel Required
6. Skills in establishing interpersonal relationships. Required
7. Demonstrated leadership ability and success managing change. Required
8. Ability to develop and maintain good working relationships with physicians, staff, patients and families to gain trust and respect. Required
9. Operational knowledge of the health care industry and experience in and understanding patient and family centered care. Required
10. Knowledge of computer systems and software used in functional area and demonstrated computer skills. Required
11. Ability to define problems, collect data, establish facts and draw valid conclusions. Preferred
12. Demonstrated teamwork and facilitation skills to unify stakeholders towards a common goal. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Frequently
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Constantly
13. Physical Requirement - Near Vision Frequently
14. Physical Requirement - Far Vision Frequently
15. Physical Requirement - Color Discrimination Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
22. Occupational Exposure/Risk Potential - Confined areas Applicable
23. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply