Pt Access Rep/Medical Asst-PCP

Position Details

Department: PCP | Cottonwood
Category: Patient Care Svcs(Tech & Asst)
Location: Cottonwood
Posting #: 698424
Employee Type: Regular

Position Summary

This position is responsible for performing secretarial, reception, medical assisting and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, explanation of procedures, making of appointments, and conducts registration. Explains and obtains signatures on all required registration forms upon check-in. Receives referrals from physicians, obtains authorizations and calls insurance plans for verifications. At time of service is able to receipt cash and record accurately as well as enter charges and perform charge reconciliation. Also assists clinicians in providing medical care and in office testing as well as implementing and evaluating direct patient care. Utilizes special knowledge, judgment and skills necessary to provide appropriate patient care.

Position Duties

  1. Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data-entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements. Assists patients and their families with completing financial documents when appropriate.
  2. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
  3. Provides support to include, answering the phones, returning phone messages, pick-up/prioritizing/distributing mail, ordering supplies/forms, coordinating/scheduling meetings, maintaining and re-stocking exam rooms and lobby. Monitors inventory including medication/injectable and immunizations, i.e., expired medications, recalls and patient tracking. Responsible for the medical records for the assigned area. Ensures medical records are pulled and ready daily. Initiates obtaining needed records from hospitals, practices, and other ancillary departments. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
  4. Prepares patient for exam and treatment by taking and recording vital signs, symptoms, medication list, symptoms and other necessary measurements and recording chief complaint. Reports condition of patient which may be indicative of changes of the patient’s condition to the clinician. Assists providers with exams and minor office procedures and acts as a chaperon if needed.
  5. Performs office-based testing and treatments related to patient care under supervision of a clinician. Performs and records daily/monthly quality control on all office based testing and treatment. Maintains a log book of results and lot numbers. Collects and prepares specimens for laboratory testing. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed.
  6. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures through Materials Management. Follows manufacturers’ recommendations and OSHA guidelines of handling hazardous substances. Performs and records daily/monthly quality control on all equipment.
  7. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Education
Do you meet this requirement?
1. Graduation from a Medical Assisting program
Required
2. Graduation of a MA program that is accredited by the CAAHEP or ABHES.
Preferred
Experience
Do you meet this requirement?
1. One year of experience in a healthcare or pediatric setting.
Preferred
Certifications / Licenses / Registries
Do you meet this requirement?
1. Current Basic Life Support (BLS) certification.
Required
2. Certified Medical Assistant (CMA).
Preferred
Special Skills
Do you meet this requirement?
1. Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.
Required
2. Ability to speak and write Spanish.
Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Frequently
8. Physical Requirement - Standing - Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Frequently
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Constantly
14. Physical Requirement - Far Vision - Constantly
15. Physical Requirement - Color Discrimination - Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance - Frequently
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Confined areas - Applicable
21. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
22. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
24. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
25. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
26. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
27. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply