As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCH-MAIN | Pharmacy - Retail
Category: Administrative Support
Location: Phoenix
Posting #: 694817
Date Posted: 8/30/2022
Employee Type: Regular

Position Summary

This position performs a variety of clerical, administrative and customer service functions to support retail pharmacy operations in accordance with state and federal regulations. This position assists with management of medication and supply inventories, packaging and shipping of orders for home delivery, cashiering, answering and triaging telephone calls, resolving customer service issues, document management and filing and documentation of third-party reimbursement. This position receives supervision of work activities from the Manager, Retail Pharmacy and does not supervise any other position.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Assists with ordering, receiving, stocking and maintenance of medication and supply inventories; restocks pharmacy areas and orders supplies for departmental use from Materials Management and/or designated vendors as requested.
  2. Assists with packaging and processing of medication orders for home delivery in accordance with regulations and department policy.
  3. Assists with cashiering on sales of prescriptions and over-the-counter products, including accessing the pharmacy computer system to determine if a prescription is ready for pick up or delivery.
  4. Actively assists with customer service support by answering non-professional telephone inquiries, including receiving a refill request. Triage`s calls in a timely manner to a pharmacist, intern, pharmacy technician or pharmacy technician trainee as appropriate and exhibits PCH Values of excellence in patient care, service and communications at all times. Proactively solves customer service issues independently where appropriate.
  5. Assists the Financial Specialist and Patient Care Coordinator with document management, filing and timely documentation of third-party reimbursement.
  6. Participates in departmental in-service programs and meetings to maintain ongoing awareness of current practices and procedures and completes assignments to serve as a trainer for new staff as appropriate.
  7. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High School diploma or GED Certificate Required
Do you meet this requirement?
1. Experience with various types of computer software, including Microsoft Office Suite. Preferred
2. Experience as a cashier or operation of Point of Sale systems. Preferred
3. One year customer service experience or combination of experience and education. Preferred
4. Previous experience as a clerk in a retail service environment. Preferred
Do you meet this requirement?
1. None Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Constantly
6. Physical Requirement - Reaching Constantly
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Constantly
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Confined areas Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
23. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
24. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
25. Occupational Exposure/Risk Potential - Toxic or caustic chemicals Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply