As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.
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Position Details

Department: PCH-MAIN | Pharmacy - Retail
Category: Pharmacy
Location: Phoenix
Posting #: 694808
Date Posted: 8/30/2022
Employee Type: Regular

Position Summary

This position, under the supervision of a pharmacist, assists in the procurement, storage, preparation, distribution, and delivery of medications, information, and other pharmaceutical products to Phoenix Children’s patients. Duties are performed in accordance with all applicable Arizona Board of Pharmacy statutes and rules, and department policies, and procedures. This position serves as the coordinator and primary point of contact for the Prescription Discharge Delivery Service program. This position reports directly to the Outpatient Pharmacy Manager. This position also receives supervision from Clinical Pharmacists, Lead Pharmacists and/or Lead Pharmacy Technicians.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Medication Preparation
    • Assists in accurately preparing and labeling medications in accordance with Arizona Board of Pharmacy regulations and department policy. Defers to pharmacist when appropriate.
    • Prepares medications and verifies accuracy under the supervision of a pharmacist prior to dispensing in accordance with scope of practice and department procedure.
  2. Utilizes Pharmacy Management Software
    • Utilizes pharmacy information software to process prescriptions and maintain patient records, ensuring that all information is accurate and complete.
    • Processes insurance claims, bills medications, credits accounts when appropriate and collects copayments to ensure accurate and timely revenue capture and billing integrity.
  3. Customer Service Support
    • Serves as the primary contact for customer service support for the Pharmacy Prescription Discharge Delivery Service by answering telephones appropriately and provides direct service to hospital staff and external customers in patient care areas and at the pharmacy service counter when needed. Operates Point of Sale system.
    • Actively triages telephone calls and Vocera messages in a timely manner and defers calls and questions to a pharmacist when issue is outside of scope of practice.
    • Exhibits PCH Values of excellence in clinical care, service, and communication at all times. Proactively solves customer service issues independently when appropriate.
  4. Prescription Discharge Delivery Service
    • Serves as the coordinator and primary point of contact for patients/LAR’s, the patient care team and pharmacy staff.
    • Coordinates with LIP’s and Nurse Case Managers to identify patients eligible for discharge.
    • Provides information to patients/LAR’s and the patient care team about the availability and benefits of the program.
    • Reviews prescriptions for accuracy and completeness prior to sending to pharmacy for processing.
    • Prioritizes prescription processing to coordinate with planned discharge times and, identifies and communicates potential factors that might result in delays in processing.
    • Securely delivers prescription orders to the patient/LAR, assesses patient payment obligations and collects copayments as required.
    • Coordinates pharmacist medication consultation with patient/LAR.
  5. Inventory Management
    • Assists in maintaining established inventory levels of medications and supplies.
    • Assists with receipt and stocking of medications and supplies from designated vendors and PCH Supply Chain.
    • Rotates pharmacy inventory to ensure oldest stock is utilized first and all expired supplies and medications are removed prior to stated expiration date.
  6. Quality Assurance
    • Completes and documents various quality assurance measures and checklists including, but not limited to; cleaning logs, equipment maintenance, inventory management logs and any other record keeping tools as required.
    • Follows all department and hospital environment of care and waste control for pharmaceutical and non-pharmaceutical waste in accordance with established standards, procedures, and regulatory requirements.
  7. Department Requirements
    • Participates in a variety of department process improvement initiatives, in-service programs, and meetings to maintain ongoing awareness of best practices, methods, and techniques.
    • Utilizes departmental training to serve as a trainer for new staff as requested.
    • May be asked to complete department relevant continuing education.
  8. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. High School Diploma or equivalent. Required
Do you meet this requirement?
Experience
1. Two or more years of experience as a Phoenix Children’s Outpatient Pharmacy Technician. Preferred
2. Experience with various types of computer software, including MS Office Suite or equivalent. Required
3. Experience using Point of Sale systems. Required
Do you meet this requirement?
Certifications/Licenses/Registries
1. Licensed Pharmacy Technician in the State of Arizona. Required
2. Current Certification by the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA). Required
3. Current BLS Certification. Required
Do you meet this requirement?
Special Skills
1. Experience with pharmacy order management systems. Required
2. Demonstrated ability to work efficiently in a fast-paced environment using multiple computer platforms to achieve accurate results. Required
3. Demonstrated excellent oral, written and telephone communication skills. Required
4. Ability to work independently and as part of a team to meet assigned goals. Required
5. Demonstrated ability to deliver superior customer service and work professionally with pharmacists, medical providers, and other care team staff in the hospital environment. Required
6. Demonstrated computer skills, experience with Microsoft Office 365 (or equivalent) and ability to learn new systems. Required
7. Bilingual in English/Spanish - Preferred but NOT Required Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Constantly
6. Physical Requirement - Reaching Constantly
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Frequently
12. Physical Requirement - Walking Constantly
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
22. Occupational Exposure/Risk Potential - Confined areas Applicable
23. Occupational Exposure/Risk Potential - High places Applicable
24. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
25. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
26. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
27. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
28. Occupational Exposure/Risk Potential - Radiation exposure Applicable
29. Occupational Exposure/Risk Potential - Toxic or caustic chemicals Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply