As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: CORP | One Call Patient Access
Category: Patient Access
Location: Phoenix
Posting #: 691852
Date Posted: 8/15/2022
Employee Type: PRN

Position Summary

The Patient Placement Representative supports the timely and accurate intake, registration and throughput of patients ensuring the collection and verification of all required information for admitted patients.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Accurately documents all information in the appropriate fields and/or system.
    • Maintains accuracy when entering demographic and insurance information in the system.
    • Accurately completes all status changes in appropriate system.
    • Facilitates daily census reconciliation.
    • Monitor and update Bed Tracker system.
    • Creates pre-admission accounts for all unscheduled incoming patients.
  2. Accurately completes insurance and authorization verification as appropriate.
    • Identifies and refers uninsured and under insured patients to a financial counselor.
    • Completes insurance notification within 24 hours of patient admission.
    • Performs benefit verification for all direct and transfer admissions.
  3. Assists Patient Placement Coordinator in a variety of patient placement duties as appropriate.
    • Coordinates bed ahead plan with Clinical Supervisor.
    • Coordinates delivery of appropriate bed to patient room.
    • Assigns beds for unit to unit transfers and admissions as pre-determined by Patient Placement Coordinator.
    • Maintains accuracy of bed board.
  4. Maintains a positive, professional work relationship with patients/guarantors and all internal and external customers to promote teamwork, cooperation and a positive public image for PCH.
    • Courteously answers the telephone and answers all questions in a timely manner.
  5. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High School Diploma or equivalent Required
2. Associates Degree in Healthcare, Business, or related field Preferred
Do you meet this requirement?
1. 1 year of Medical Registration, Billing or related experience Required
2. Customer service experience in health care or retail environment Required
3. Electronic Medical Record (EMR) experience Preferred
4. Allscripts, or HIS platform experience. Preferred
Do you meet this requirement?
Special Skills
1. Effective verbal and written communication skills, professional demeanor, team player with customer-focused attitude. Required
2. Knowledge of medical terminology and ICD 10/CPT codes and an understanding of HIPAA privacy laws. Required
3. Ability to speak Spanish. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Walking Frequently
12. Physical Requirement - Near Vision Frequently
13. Physical Requirement - Far Vision Frequently
14. Physical Requirement - Color Discrimination Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Occupational Exposure/Risk Potential - Inside office environment Applicable
18. Occupational Exposure/Risk Potential - Confined areas Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply