As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: CORP | IT Clinical Ancillary Systems
Category: Information Technology
Location: Phoenix
Posting #: 688962
Date Posted: 8/1/2022
Employee Type: Regular

Position Summary

The IT Instructional Designer works with management and operations to determine IT Clinical and IT Revenue Cycle training needs and goals, using a variety of educational media to design and develop state-of-the-art training programs for designated audiences. The Instructional Designer is responsible for analysis, design, development, implementation, and evaluation of training curriculum. This position writes and edits instructional material such as EHR new hire training, train-the-trainer courses, tip sheets, how-to guides, and other documents for various Phoenix Children`s audiences. This individual understands adult learning theory and is familiar with environment builds specific to assigned areas.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Develop IT Training Curriculum focused on clinical workflows
    • Develops scenario-based education, web-based micro learning, and video snippets to increase learner engagement and motivation.
    • Maintains and updates existing library of e-Learning materials. Coordinates with subject matter experts to validate training content and materials.
    • Researches, gathers data, and re-purposes existing material as appropriate. Rewrites, summarizes, reorganizes, and enhances to create the most effective documents and performance support tools to meet business needs.
    • Creates and maintains document libraries on IT clinical training website and network drives. Maintains knowledge of copyright law and usage rights for written materials, images, etc.
    • Participates in train environment build, including creation of training patients, patient duplication, testing, and training environment prep.
    • Schedules and conducts classroom, online, blended, remote 1:1, and in-person 1:1 training.
    • Creates simple, clear, and effective communication and documentation. Explains complex topics in direct language that is engaging, to-the-point, and applicable to the delivery medium.
  2. Consistently Self-Directed & Accountable
    • Identifies additional training needs for end users as well as opportunities for system improvements and communicates observations to training and application team members.
    • Understands and assists end users with key clinical workflows performed in the EHR (Electronic Health Record) and makes recommendations for enhancements
    • Rounds regularly throughout all Phoenix Children`s departments and practices to assess training needs and provide user support.
    • Confirms understanding of project needs and personal responsibilities
    • Keeps commitments
    • Accurately evaluates the need for escalation and then escalates to the appropriate level of authority
    • Participates in department meetings and takes a lead role on projects and in broader departmental and/or hospital initiatives.
    • Works effectively on individual and team projects to meet or exceed goals
  3. Consistently produces quality work product that is accurate, complete, and detailed
    • Understands and assists end users with key clinical workflows performed in the EHR and makes recommendations for enhancements
    • Manages a variety of training projects and drives to completion. Develop project timelines, identify milestones, barriers, and dependencies. Allocates resources and establish deliverables.
    • Staffs optimization hunt group line. Provides first call resolution for IT Clinical how-to questions, transfer and escalate issues as appropriate, and document all transactions in ticketing system.
    • Has a wide breadth of application and industry knowledge around supported application(s)
    • Supports the clinical systems by participating in the help desk and after-hour call rotations
    • Troubleshoots, and corrects issues using the hospital ticketing system
  4. Consistently demonstrates a collaborative communication style
    • Meets with operational stakeholders to review curriculum and makes adjustments based on feedback and classroom assessments.
    • Participates in workflow and system optimization initiatives, as determined by management, to help the end users gain the expertise necessary for success.
    • Develops and conducts user evaluations to collect data on training effectiveness, including transfer and retention, and provides suggestions for improvements.
    • Captures and documents end-user issues to accurately assist in defining, troubleshooting, resolving, and escalating issues in collaboration with training and application team members.
    • Oral and written communication is clear and concise
    • Maintains a pleasant and caring attitude.
    • Interacts with customers in a courteous and professional manner.
    • Represents IT positively to other parts of the organization.
    • Is open to new ideas, takes and acts on constructive feedback
    • Develops strong relationships with peers across departments to facilitate meeting organizational goals
    • 11.Demonstrates good listening skills.
  5. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor’s degree or 4 years of prior relevant experience as a Technical Training Specialist, Technical Trainer, or similar role Required
Do you meet this requirement?
1. Two (2) years of experience facilitating and developing IT training solutions Required
2. Experience with Learning Management Systems Required
3. Experience with Articulate and Totara Preferred
Do you meet this requirement?
Special Skills
1. Strong presentation skills to engage participants. Preferred
2. Knowledge or experience working in healthcare settings and processes. Preferred
3. Visual design skills and experience creating storyboards. Preferred
4. Proven ability to interact and communicate effectively at all levels within the organization. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Pushing/pulling Constantly
5. Physical Requirement - Reaching Occasionally
6. Physical Requirement - Sitting Constantly
7. Physical Requirement - Standing Frequently
8. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
9. Physical Requirement - Talking Constantly
10. Physical Requirement - Tasting/smelling Occasionally
11. Physical Requirement - Walking Frequently
12. Physical Requirement - Near Vision Constantly
13. Physical Requirement - Far Vision Frequently
14. Physical Requirement - Color Discrimination Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Confined areas Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply