This position leads complex technical activities associated with the operation of the organization’s Patient Transport Services. In collaboration with the director, the manager determines long-range departmental needs and develops strategies and programs to meet organizational objectives. This position also assists in the development of budgets, monitors financial reports, and determines best approach to introduce cost efficiencies and productivity.

1. Leadership
   • Maintains 24/7 accountability for Patient Transport Services.
   • Manages, evaluates and supervises operational functions and activities of Patient Transport Services.
   • Collaborates with service lines across the PCH system to develop and implement the Patient Logistics philosophy, standards of practice, department goals, policies and procedures.
   • Understands and assesses necessary personnel to meet fluctuating census, acuity and throughput goals.
   • Implements innovative and effective recruitment, retention and on boarding strategies in collaboration with HR and other departments/disciplines to meet unit needs as well as to foster growth and staff satisfaction.
   • Ensures continual delivery of high quality patient care and throughput.
   • Assures compliance of DNV and CMS standards as well as other regulatory agencies.
   • Remains current and works towards best practice in Patient Transport and Throughput knowledge and PCH policies and procedures. Serves as a resource related to clinical aspects of areas of responsibility.
   • Evaluates all assigned area`s technologies and oversees the implementation, maintenance, software and network structure, all back up locations and makes recommendations on new technologies as they become available to improve efficiency.
   • 11. Evaluates emergency transport operations during disasters and disaster drills; recommends solutions to the Emergency Management Committee and implements approved solutions.
   • 12. Supports patient care by resolving transport issues with physicians, nursing and ancillary departments, improving and maintaining quality assurance program for department functions.
2. Human Resource Management
   • Manages all aspects of personnel administration for unit(s) of responsibility including by not limited to recruitment, interviewing, selection of professional, technical or supervisory staff.
   • Implements strategies to foster team’s high engagement, high retention and supports high level of staff satisfaction.
   • Assists staff with goal setting; implements continual performance development.
   • Evaluates staffing patterns/needs; matches staff competency with assignments.
   • Effectively manages grievances in collaboration with appropriate leadership and Human Resources. Monitors staff for fitness for duty, performance improvement and initiates corrective action as appropriate.
   • Identifies key performance indicators; establishes data collection methodology; evaluates performance data; responds to outcome measurement findings; complies with documentation requirements.
   • Works collaboratively with supervisors to identify staff performance issues/needs, provides feedback and support to address staff issues requiring immediate intervention, and identifies educational needs to ensure maintenance of established performance, competency, and quality standards.
   • Monitors/reviews RISE safety reports and collaborates with supervisors for trends; develops and implements strategies to address drifts in practice.
   • Assesses customer and patient satisfaction; develops strategies to address satisfaction issues.
   • Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
   • 11. Develops and implements service line based Clinical Education for orientation and ongoing professional development of all staff.
   • 12. Participates both proactively and retroactively in assessing and reviews quality of care by utilizing modalities such as rounding, data collection through dashboards, etc. and participating in event reviews, as appropriate.
   • 13. Interacts, relates to, works with, and supports the activities of a diverse work force.
3. Financial Management
   • Recognizes the impact of throughput on reimbursement and revenue.
   • Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
   • Works in collaboration with other leaders and departments to develop, secure approval for, and monitor revenue, expenses and capital budget for areas of responsibility.
   • Reviews financial data monthly and recommends/implements strategies to ensure compliance with approved budgets.
   • Conducts ongoing evaluation of productivity.
   • Evaluates all assigned area`s technologies and oversees the implementation, maintenance, software and network structure, all back up locations and makes recommendations on new technologies as they become available to improve efficiency.
   • Improves patient throughput by providing a consistent process for internal transportation of patients; ensures patients and families are provided with a safe, caring and friendly mode of transportation between testing areas and their room.
4. Strategic Management
   • Establishes and oversees unit-based goals in conjunction with division and organizational goals/priorities.
   • Supports the growth of Phoenix Children’s; participates in the development and implementation of programs, as applicable.
   • Facilitates, attends, and participates, as appropriate, in medical staff, hospital and patient care area committees.
   • Facilitates a structure of shared governance; supports a just culture.
   • Supports department based and system wide research and quality improvement initiatives.
   • Influences the practice of nursing through participation/professional organizations.
   • Continually adjusts the operations of assigned areas to meet financial, customer service, and other organizational goals.
   • Oversees the development of talent, processes, and systems related to assigned areas.
   • Serves as the authority and management contact for all items related to assigned area.
5. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable