As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: CORP | Rev Cycle Admin
Category: Director/Management
Location: Phoenix
Posting #: 668082
Date Posted: 4/14/2022
Employee Type: Regular

Position Summary

The Director, Hospital Business Office directs the management of the hospital back-end revenue cycle functions including billing and insurance follow up with centralized cash posting and correspondence for hospital and physician practices. This position establishes and maintains standards, systems and processes that are effective, while addressing identified needs and ensuring the achievement of established financial and non-financial goals in support of the mission, goals and objectives of the Phoenix Children`s Hospital Enterprise.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Provides leadership to the departments within Hospital Business Office
    • Reporting to the Vice President, Revenue Cycle, develops strategy related to areas of responsibility and participates in strategy development for the entire revenue cycle. Develops and implements policies and procedures. Develops Key Performance Indicators and actively utilizes qualitative and quantitative performance metrics to drive achievement of targeted financial and non-financial goals.
    • Directs, manages and evaluates effectiveness and efficiency of all assigned operations, including, but not limited to hospital billing, insurance follow up, centralized cash posting and correspondence, and establishing controls and mechanisms for all associated procedures.
  2. Identifies and manages strategic and improvement initiatives impacting Hospital Business Office
    • Develops clear business plans and project plans as required to improve existing operations and to accommodate growth and additional services. Effectively manages projects to ensure timely achievement of objectives.
    • Manages and evaluates the effectiveness of assigned systems and recommends improvements to ensure timeliness and accuracy of billing, collections and cash posting processes, including effective use of staff time and resources for all associated functions. Identifies issues and focuses on timely implementation of appropriate corrective measures and procedures.
  3. Performs organizational and administrative duties necessary to ensure the smooth operations of Hospital Business Office
    • Manages the budget process and actively manages adherence to budget for assigned areas, demonstrating strong understanding of metrics driving staffing, position control and levers to ensure/improve budget performance.
    • Monitors financial and operational reports to identify and improve results, trends, and outcomes. Utilizes data to articulate reasons for results, develops appropriate action plans to modify results in accordance with required outcomes and communicates results and plans appropriately within the organization. Collaborates with analytics team to develop applicable ad-hoc reporting needed to support the Hospital Business Office.
    • Oversees the overall performance of patient accounting systems and related automated applications and makes recommendations as needed to improve the functionality of the systems. Evaluates new technology to enhance the patient accounting processes.
    • Manages relationships with outside vendors working on behalf of Hospital Business Office, monitoring and sharing performance reporting, managing budget and invoice approval.
    • Ensures processes are compliant with regulatory requirements.
  4. Demonstrates exceptional customer service, builds teamwork within Hospital Business Office and with other departments
    • Builds and maintains excellent relationships within and outside the organization through a proactive customer service-oriented approach. Resolves issues between parties, and refers major issues and provides feedback, analysis and insight to the Vice President, Revenue Cycle.
    • Provides leadership to Hospital Business Office staff to ensure an understanding of their role in delivering an excellent patient experience and to achieve desired outcomes and goals.
    • Collaborates closely with Managed Care, Revenue Integrity, Family Finance, Case Management, Social Work, HIM, IT, Finance, Data Analytics, and PCMG. Collaborates with key business partners and teams to solve complex, interdepartmental issues.
  5. Develops team members to perform at their highest level
    • Develops and manages staff through the provision of timely feedback and use of appropriate Human Resources policies and tools to facilitate and ensure the ability of staff to achieve the highest level of professional growth and desired performance standards.
    • Makes growth and development a priority by facilitating the accurate assessment of learning needs, styles and barriers to training of staff and coordinating training opportunities in conjunction with Training Coordinators and education staff.
    • Develops a strong collaborative culture, serving as the foundation for staff growth and retention. Actively monitors and manages retention/turnover rates, developing and implementing plans to retain critical team members.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors degree in Business Administration, Healthcare Administration or related field. Required
Do you meet this requirement?
1. Ten (10) or more years of experience managing a hospital business office Required
2. Experience with using, evaluating and managing Patient Accounting systems for hospitals Required
3. Experience with AllScripts Patient Financial Manager systems Preferred
Do you meet this requirement?
Special Skills
1. A thorough working knowledge of managed care, third party payers and AHCCCS. Required
2. Analytical skills associated with producing and interpreting data analytic reports Required
3. Knowledge of medical terminology, including but not limited to CPT and ICD10 codes Required
4. Understanding of HIPAA, CMS and AHCCCS regulations Required
5. Strong and effective oral and written communication and problem-solving skills Required
6. Excellent project management skills and ability to complete projects on time and on budget Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
3. Physical Requirement - Hearing Constantly
4. Physical Requirement - Pushing/pulling Occasionally
5. Physical Requirement - Reaching Occasionally
6. Physical Requirement - Sitting Constantly
7. Physical Requirement - Standing Frequently
8. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
9. Physical Requirement - Talking Constantly
10. Physical Requirement - Tasting/smelling Constantly
11. Physical Requirement - Walking Constantly
12. Physical Requirement - Near Vision Constantly
13. Physical Requirement - Far Vision Constantly
14. Physical Requirement - Color Discrimination Frequently
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
20. Occupational Exposure/Risk Potential - Extreme noise levels Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
22. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
23. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply