As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: CORP | Info Technology Infrastructure
Category: Information Technology
Location: Phoenix
Posting #: 659003
Date Posted: 4/6/2022
Employee Type: Regular

Position Summary

This position is responsible for the planning, implementation and administration of the PCH Microsoft Office 365 technologies and endpoint infrastructure. Responsibilities include creating and maintaining operating system deployment images as well as creating and maintaining application and driver packaging across Windows, Mac and iOS devices. A successful canadate will have in-depth knowledge and administrative competency with Microsoft Office 365. Additional duties include managing endpoint encryption and asset tracking, Active Directory and Group Policy administration, as well as tier 3 technical support.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Creates and builds physical and virtual OS desktop images, application packages, driver installations, and corporate branded personalization.
  2. Manages M365, Active Directory, Group Policy, endpoint encryption, and provides tier 3 technical support to other teams.
  3. Responsible for adhering to change management processes, incident response, and testing methodologies for modifications to systems and software. This includes: anticipating, mitigating, identifying, responding to, troubleshooting and resolving issues with the systems and software. Documents, addresses and resolves all customer incidents, problems and requests in a timely manner.
  4. Develops documentation related to new and existing systems.
  5. Executes established plans for disaster recovery methodologies.
  6. Performs regular systems maintenance including OS/application patches, driver updates, and regular performance monitoring.
  7. Provides excellent customer service by seeking to understand and address the customers needs and expectations through effective communication, and collaboration.
  8. Participates in on-call coverage (during business and after hours) to support all infrastructure related systems.
  9. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors in computer technology or information technology or equivalent work experience Required
Do you meet this requirement?
1. Three or more years of experience in a related field Required
Do you meet this requirement?
1. Microsoft or VMware certification Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
3. Physical Requirement - Hearing Constantly
4. Physical Requirement - Pushing/pulling Occasionally
5. Physical Requirement - Reaching Occasionally
6. Physical Requirement - Sitting Frequently
7. Physical Requirement - Standing Occasionally
8. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
9. Physical Requirement - Talking Frequently
10. Physical Requirement - Walking Frequently
11. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
12. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
13. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply