As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: CORP | Communication Services
Category: Communications/PR/Publications
Location: Phoenix
Posting #: 633616
Date Posted: 12/8/2021
Employee Type: Regular

Position Summary

The Lead Communications Specialist is a key member of the Communications team responsible for developing and executing on our internal and external communication strategies at Phoenix Children’s. This role is part of a collaborative team working to enhance the communications experience for all of our internal and external stakeholders (employees, providers, patients, etc.), inspire and promote our culture, mission and values, deepen our stakeholder relationships and continue to strengthen the Phoenix Children’s brand. This position plans, executes and evaluates the effectiveness of communications efforts to drive awareness, understanding, preference and loyalty to Phoenix Children’s with our various stakeholders. This involves crafting strategic messaging, delivering the messaging to the intended audiences through the right channels and receiving feedback, all while keeping the specific communications purpose in mind. The Lead Communications Specialist will use their planning, writing and editing skills to create materials, organize events for stakeholders, communicate key messages across various platforms (newsletters, emails, fliers, social media, etc.) and manage tools to produce print and digital communication to engage and inspire stakeholders and maintain a positive image for Phoenix Children’s.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Editorial, Collateral and Content Management
    • Researches, writes and produces material targeted to various stakeholders (employees, patients, providers, etc.) in support of organization initiatives and priorities. This may include, e-newsletters, flyers, brochures and other communications vehicles. Works with appropriate individuals to develop approaches to projects with topic ideas that with appeal to intended audiences and support enterprise-wide strategies and goals. Writes in top professional quality (style, grammar, interest, readability and tone), presents facts and quotations accurately, and ensures the finished product communicates effectively with appropriate language geared to its audience. When editing others’ writing, handles with respect for the writer and an understanding of the project goals and intended use(s). Writes using AP and Phoenix Children`s style guides with a commitment to error-free content.
  2. Communications & Project Planning
    • Works with stakeholders to identify effective strategies to achieve organizational and department communications goals. Identifies opportunities to achieve goals for various stakeholders and prioritizes projects appropriately to meet deadlines. Develops and executes integrated communications plans in-line with agreed upon goals. Works closely with Marketing and Communications team to ensure alignment of messages and timelines. Ensures activities conform to legal standards, including but not limited to HIPAA and Stark.
  3. Project Management
    • Delivers on multiple projects and initiatives simultaneously, meeting deadlines, quality measures and budgets.
  4. Research and Strategy Development
    • Uses research to better understand stakeholders in order to develop strategies and tactics to communicate appropriately. Regularly reviews Phoenix Children`s strategic objectives and needs to build impactful and creative communications strategies that keep the organization and its stakeholders informed about Phoenix Children`s developments.
  5. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor’s degree in marketing, communications, public relations, journalism or related field. Required
Do you meet this requirement?
1. Three (3) or more years’ previous experience in marketing, communications or public relations role. Required
2. Three (3) or more years’ experience in writing, editing and production coordination. Required
3. Hospital or healthcare experience. Preferred
Do you meet this requirement?
Special Skills
1. Excellent writer and communicator who has the ability to demonstrate impeccable judgment, creativity, intellectual curiosity and strategic thinking. Required
2. Excellent interpersonal relationship skills. Required
3. Clear and engaging writer who understands how to tailor information and content for various target audiences. Required
4. Ability to run consistent communications activities that deliver measurable results and meet objectives. Required
5. A quick and enthusiastic learner skilled at prioritizing, managing and completing multiple projects simultaneously in a fast-paced environment with exceptional organizational and planning abilities. Required
6. Deadline-oriented, responds well under pressure, has a strong attention to detail, great follow-up and reporting skills. Required
7. Solid experience working with digital communication tools and adept at experimenting with and learning new communication technologies. Required
8. A self-starter who is comfortable and effective at working with people across all levels of the organization, including senior executives, managers, clinical staff, etc. Required
9. Strong “reporter” mindset – seeking out interesting stories and asking insightful questions to identify key highlights and story angles to share. Required
10. Top-notch proofreading and editing skills with a strong knowledge and use of AP style. Required
11. Ability to stay professional and flexible in a dynamic and changing environment Required
12. Team player with ability to work collaboratively with others in the organization and outside agency partners. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Frequently
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Frequently
14. Physical Requirement - Far Vision Occasionally
15. Physical Requirement - Color Discrimination Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply