As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCP | PCP Administration
Category: Administrative Support
Location: Phoenix
Posting #: 630919
Date Posted: 11/23/2021
Employee Type: Regular

Position Summary

This position's primary purpose is to oversee referral coordinator staff. This position reports to the Manager of Practice Transformation. Position also processes incoming referrals and orders for various Phoenix Children's Pediatrics (PCP) locations, utilizing appropriate scheduling systems and software.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Oversees Staff
    • This position oversees assigned referral coordinators working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with referring providers, divisions, patients and families utilizing Phoenix Children's services.
  2. Processes Incoming Referrals and Orders
    • Processes incoming referrals and orders utilizing appropriate systems and software. Reviews referrals for accuracy. Attaches medical records to referrals and/or electronic medical record. Answers incoming phone calls regarding questions about referrals. Calls referring provider offices to clarify referral data as needed. Redirects non-referral faxes to locations as appropriate.
  3. Oversees Processes
    • Works directly and collaboratively with manager and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
  4. Provides Training
    • Proactively researches and creates training materials related to referrals to include changes to PCP system, best practice for accuracy, efficiency and overall patient, provider and staff satisfaction.
  5. Maintains Proficiencies/Seeks Education
    • Participates in a variety of PCP, hospital, and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High school diploma or equivalent. Required
Do you meet this requirement?
1. Two years hospital/healthcare experience. Required
2. One-year experience with referrals and/or prior authorization. Required
3. Two years of experience with computer database systems. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Frequently
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Frequently
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Occasionally
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Occasionally
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply