This position's primary purpose is to oversee referral coordinator staff. This position reports to the Manager of Practice Transformation. Position also processes incoming referrals and orders for various Phoenix Children's Pediatrics (PCP) locations, utilizing appropriate scheduling systems and software.

1. Oversees Staff
   • This position oversees assigned referral coordinators working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with referring providers, divisions, patients and families utilizing Phoenix Children's services.
2. Processes Incoming Referrals and Orders
   • Processes incoming referrals and orders utilizing appropriate systems and software. Reviews referrals for accuracy. Attaches medical records to referrals and/or electronic medical record. Answers incoming phone calls regarding questions about referrals. Calls referring provider offices to clarify referral data as needed. Redirects non-referral faxes to locations as appropriate.
3. Oversees Processes
   • Works directly and collaboratively with manager and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
4. Provides Training
   • Proactively researches and creates training materials related to referrals to include changes to PCP system, best practice for accuracy, efficiency and overall patient, provider and staff satisfaction.
5. Maintains Proficiencies/Seeks Education
   • Participates in a variety of PCP, hospital, and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
6. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable