Posting Note: The MA Care Coordinator will provide both clinical and administrative support to the Integrative Medicine (IM) care team within the Pain Management division. Integrative Medicine is a new service to be offered at Phoenix Children’s Hospital; this role will be vital to growing the program as it develops into its own independent service line. The MA Care Coordinator will be involved in active collaboration with the Pain Multi-Disciplinary Clinic care team to identify patients who are both eligible and interested in continuing IM care as part of their treatment plan. In addition, this role will require coordination with other divisions within PCH, including Psychology/Social Work and Nutrition. The individual in this role will need to provide clinical and administrative support to the care teams at the Phoenix Children’s Hospital Main Campus. This role will also require travel one day a week (Tuesday) to our Mercy Gilbert location. Schedule: Monday -Friday -7:30-4:00 Locations: 1919 East Thomas Rd, Phoenix, AZ 85016 and 3370 South Mercy Road, Gilbert, AZ 85297 Requirements: Medical Assistant Diploma and an RMA (AMT) or CMA (AAMA) certification and previous administrative, clerical and clinical skills. Pediatrics experience preferred.

The MA Care Coordinator works under the direction of a licensed health care professional and performs various clinical and administrative tasks for a designated department or clinic at Phoenix Children’s Hospital. This position is mainly administrative, but requires a clinical knowledge base to help facilitate patient care, overcoming barriers to care, helping to improve the overall quality of care and enhancing the patient experience.

1. Works with the care team to optimize the patient care experience for patients and families; helping patients overcome barriers to care, improving overall quality of care and enhancing patient and clinic flows.
2. Acts as a direct liaison for families within the specified disease population; working collaboratively with patients, providers, nurses, referral coordinators, and office staff.
3. Works with the clinical team to complete requested paperwork including, but not limited to: school letters, forms, FMLA paperwork, ROI requests, CRS applications, etc.
4. Collects data and prepares charts for upcoming visits; facilitating the scheduling of outside specialty testing, receipt of test results and follow-up on DME and specialty medication orders.
5. Works with team to streamline clinic visits by performing prior authorizations and assuring families are prepared for clinic visits.
6. Identifies patients with gaps in care and works with those families to assure timely and appropriate follow-up within the clinic; facilitating appointment scheduling, records requests, and referrals to Subspecialists.
7. Works with physicians to develop protocols that will help streamline care while improving quality of care and patient satisfaction.
8. Performs a variety of activities to provide for readily available and accessible data.
9. Participates in a variety of educational programs to maintain current skill and competency levels.
10. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable