As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: CORP | Enterprise Services
Category: Information Technology
Location: Scottsdale
Posting #: 626703
Date Posted: 10/29/2021
Employee Type: Regular

Position Summary

The Senior Process Improvement Specialist manages multiple different initiatives across the organization - clinical, financial and operational. This position leads initiatives by analyzing data, work systems and flows to find ways to improve efficiency, reduce costs, and/or improve patient satisfaction. Daily activities include cooperative work effort with people at all levels of the organization, and works with various methodologies and tools to drive change. At the senior level, this individual acts as a mentor and resource to others needing coaching on how to properly execute process improvement methodology.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Facilitates complex process optimization initiatives to achieve measurable and beneficial impact to strategic initiatives.
    • a. Works with organizational leadership to identify opportunities to improve efficiency, reduce costs, improve employee engagement, and/or patient satisfaction.
    • b. Develops clear objectives for each initiative and obtains sponsor sign-off.
    • c. Facilitates all meetings in a manner that encourages collaboration and out-of-the-box thinking.
    • c. Works cooperatively with all team members for optimal output.
    • d. Develops a concise closure document which includes a well-defined list of recommendations, completed interventions, and measurable outcome.
  2. Performs qualitative and quantitative analysis to support project initiatives.
    • a. Gathers, creates and analyzes current state work flows, processes and data effectively to identify root cause and makes recommendations for process change.
    • b. Identifies improvement opportunities based on data and works cooperatively with operational owners to ensure adoption and adherence to new operational work flows.
    • c. Provides technical expertise to project teams and/or organizational leaders looking to make improvements in their own areas.
    • d. Converts data into meaningful, informative presentations; presents clearly, accurately and effectively to all organizational audiences.
    • e. Uses data and analysis to identify new opportunities for improved efficiencies, reduced costs or improved patient satisfaction.
    • f. Able to manage highly complex projects independently.
  3. Provides training on Lean or other process improvement methodologies.
    • a. Facilitates process improvement training with project team members.
    • b. Provides guidance and support to more junior members of the Process Improvement team.
    • c. Helps to establish and encourage departmental practices which build a standard level of support documentation that all users of Enterprise Services can come to expect from the Process Improvement Specialists.
  4. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor`s Degree from a four-year college or university. Required
2. Master`s Degree in business, public health, healthcare or related field. Preferred
Do you meet this requirement?
1. Minimum seven (7) years of previous experience in hospital and/or medical office environment. Required
2. Minimum of five (5) years facilitating health care related process improvements or design with focus on analysis, performance improvement, or quality assurance. Required
Do you meet this requirement?
1. Six Sigma Green Belt OR Six Sigma Black Belt. Required
Do you meet this requirement?
Special Skills
1. Proficient in Lean Six Sigma methodology. Required
2. Advanced skills in analysis, problem solving and trouble shooting. Required
3. Ability to work well with individuals at all levels of the organization - communicate effectively both verbally and in writing, demonstrating strong leadership and good time management in producing process improvement. Required
4. Strong skills in the use of software programs such as Excel, Word, PowerPoint, Visio/Lucidchart. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Frequently
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply