The Clinical Endpoint Analyst is responsible for providing IT customer support to clinical stakeholders throughout PCH. The role assists clinical departments with IT related issues with hardware, software, and other accessories or devices owned by Phoenix Children’s Hospital or contracted vendors. This individual displays a level of Information Technology knowledge and clinical workflow understanding necessary to provide outstanding customer support. This individual will also be responsible for identifying problems as they occur and work with colleagues and other teams within the department to implement resolutions.

1. Application Knowledge
   • Understands assigned clinical applications
   • Troubleshoots reported application issues
   • Escalates issues to other teams as needed
2. Equipment Knowledge
   • Understands physical devices involved in assigned clinical applications
   • Assists users with reported device issues
3. Technology Knowledge
   • Understands high level network, storage, and endpoint computers of assigned clinical applications
   • Interprets IT issues reported by clinical staff, and coordinates with appropriate IT teams to resolve
4. Clinical Workflow Knowledge
   • Works closely with clinical staff to understand the primary objectives and challenges involved in their clinical workflows
   • Suggests potential solutions to primary challenges
5. Customer Service
   • Establishes relationships with key clinical stakeholders
   • Communicates clearly with clinical stakeholders - gathering information on current issues, and providing updates on the status of issues in progress
6. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable