As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.
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Position Details

Department: CORP | IT Integration & Data
Category: Information Technology
Location: Phoenix
Posting #: 606788
Date Posted: 7/19/2021
Employee Type: Regular

Position Summary

The Clinical Endpoint Analyst is responsible for providing IT customer support to clinical stakeholders throughout PCH. The role assists clinical departments with IT related issues with hardware, software, and other accessories or devices owned by Phoenix Children’s Hospital or contracted vendors. This individual displays a level of Information Technology knowledge and clinical workflow understanding necessary to provide outstanding customer support. This individual will also be responsible for identifying problems as they occur and work with colleagues and other teams within the department to implement resolutions.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Application Knowledge
    • Understands assigned clinical applications
    • Troubleshoots reported application issues
    • Escalates issues to other teams as needed
  2. Equipment Knowledge
    • Understands physical devices involved in assigned clinical applications
    • Assists users with reported device issues
  3. Technology Knowledge
    • Understands high level network, storage, and endpoint computers of assigned clinical applications
    • Interprets IT issues reported by clinical staff, and coordinates with appropriate IT teams to resolve
  4. Clinical Workflow Knowledge
    • Works closely with clinical staff to understand the primary objectives and challenges involved in their clinical workflows
    • Suggests potential solutions to primary challenges
  5. Customer Service
    • Establishes relationships with key clinical stakeholders
    • Communicates clearly with clinical stakeholders - gathering information on current issues, and providing updates on the status of issues in progress
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Associate’s degree in Information Technology, Computer Information Systems, or related discipline OR a combination of education and clinical experience equal to two years or more Required
Do you meet this requirement?
Experience
1. Minimum of 2 years working in a healthcare setting Required
2. Familiarity with clinical applications Required
3. Experience in either an IT support or hands-on clinical role Required
Do you meet this requirement?
Special Skills
1. Able to work hospital hours (including nights and/or weekends as needed) Required
2. Able to operate tools, components and peripheral accessories Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Frequently
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Constantly
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Occasionally
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
22. Occupational Exposure/Risk Potential - Confined areas Applicable
23. Occupational Exposure/Risk Potential - High places Applicable
24. Occupational Exposure/Risk Potential - Extreme noise levels Applicable
25. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
26. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
27. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
28. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
29. Occupational Exposure/Risk Potential - Radiation exposure Applicable
30. Occupational Exposure/Risk Potential - Toxic or caustic chemicals Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply