Position Details

Department: PCH-MAIN | Lab Sendouts
Category: Laboratory/Pathology
Location: Phoenix
Posting #: 604023
Date Posted: 6/29/2021
Employee Type: Regular

Position Summary

This is a patient/customer service oriented position which is responsible for timely and accurate patient scheduling, specimen collection, and ordering to ensure timely and accurate results. The position requires knowledge and experience with venipuncture techniques to successfully acquire blood with minimal adverse impact to pediatric patients. A knowledge of electronic health record and laboratory information systems to manage patient specimen orders and submissions is required. This position reports to the Supervisor, Lab-Processing.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Accurately schedules patients for phlebotomy draws as necessary for genetic testing orders. Collects specimens (blood, saliva, etc.) as necessary to facilitate patient testing.
  2. Demonstrates excellent customer service to all internal and external customers in responding to genetic test and billing inquiries and other issues related to specimen management, specimen requirements, testing and reporting for genetics testing.
  3. Establishes priorities, provides day to day problem resolution and troubleshooting to partner with appropriate hospital departments in facilitating timely ordering and billing of patient genetic orders.
  4. Maintains positive working relationship with the laboratory staff. Communicates appropriately with all staff members, including genetic counselors and physicians.
  5. Maintains appropriate key performance indicators (metrics) to support service level agreements.
  6. Under the supervision of the department supervisor, ensures areas of responsibility are maintained in accreditation with CAP, CMS and CLIA.
  7. Accurately scans in results for the miscellaneous genetic test results to the patient EHR. Scans all manual requisitions to the appropriate electronic file. Maintains paper copies as required by CAP and laboratory-specific policies.
  8. Investigates and applies appropriate CPT codes and billing charges to genetic laboratory tests not listed in the CDM.
  9. Accurately orders and bills genetic tests electronically through the laboratory information system.
  10. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High school education or equivalent Required
Do you meet this requirement?
1. Two years of experience in a clinical laboratory setting. Required
2. Two years of experience in a clinical laboratory setting with specimen processing and referral laboratory responsibilities. Preferred
3. Understanding of medical terminology, CPT coding and HIPAA privacy laws. Preferred
4. Understanding of genetics testing. Preferred
Do you meet this requirement?
1. Current certification in phlebotomy or medical assistant through ASCP or other certification agency. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Frequently
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
3. Physical Requirement - Hearing Frequently
4. Physical Requirement - Pushing/pulling Occasionally
5. Physical Requirement - Reaching Occasionally
6. Physical Requirement - Sitting Frequently
7. Physical Requirement - Standing Frequently
8. Physical Requirement - Talking Frequently
9. Physical Requirement - Tasting/smelling Occasionally
10. Physical Requirement - Walking Frequently
11. Physical Requirement - Near Vision Constantly
12. Physical Requirement - Far Vision Occasionally
13. Physical Requirement - Color Discrimination Occasionally
14. Physical Requirement - Use of keyboard, mouse and/or computer equipment Frequently
15. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
16. Occupational Exposure/Risk Potential - Inside office environment Applicable
17. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply