Posting Note: The ideal candidate for the Clinical Analyst II needs 3 or more years of experience with an EHR system including the following tasks: configuration, maintenance, troubleshooting and upgrade support. Additional experience utilizing one or more of the following is a plus: HTML, XML, XSLT, JavaScript. This may be substituted with clinical operational experience. They should have a general knowledge of medical terminology and workflows. The analyst will be responsible for reviewing new requests, addressing break fixes, configuration, testing and ensuring the EHR is communicating with all necessary downstream systems.

Performs activities related to the design, build, implementation, and support for the clinical based applications. Provides general analysis of one or more applications and procedures within the healthcare setting. Performs work that tends to be of moderate technical and clinical complexity. Acts as a liaison between the Information Technology department and organizational units to tailor the Clinical System to meet the unique needs of the Hospital

1. Consistently Accountable
   • Keeps commitments
   • Participates in implementation projects by completing all assigned project tasks
   • Participates in department meetings and takes an active role in broader departmental and/or hospital initiatives.
   • Assists other team members
2. Consistently Self-Directed
   • Confirms understanding of project needs and personal responsibilities
   • Communicates progress in an effective manner
   • Escalates when necessary
   • Identifies needs and participates in process improvement initiatives (e.g., rounding, committees)
   • Works well under pressure, takes direction, works well individually and within a team.
   • Identifies needs, constraints, priorities of assigned work and organizes time efficiently to deliver on commitments
3. Consistently produces quality work product that is accurate, complete and detailed
   • Performs intermediate design, configuration, testing, and implementation of clinical applications
   • Has a wide breadth of application and industry knowledge around supported application(s)
   • Supports the clinical systems by participating in the help desk and after-hour call rotations
   • Troubleshoots, solves and documents incidents using the hospital ticketing system
   • Prepares support documentation, test plans, specification documents and basic to moderate workflow diagrams
   • Independently manages low to moderate complexity projects from beginning to end
   • Researches, plans and makes recommendations to meet business requirements
4. Consistently demonstrates a collaborative communication style
   • Oral and written communication is clear and concise
   • Interacts with customers in a courteous and professional manner
   • Maintains a pleasant and caring attitude
   • Represents IT positively to other parts of the organization
   • Is open to new ideas, takes and acts on constructive feedback
   • Is self aware and uses active listening skills
5. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable