Position Details

Department: CORP | PCMG Patient Access
Category: Patient Access
Location: Scottsdale
Posting #: 574604
Date Posted: 4/15/2021
Employee Type: Regular

Position Summary

Under the direction of the Manager, the Supervisor, PCMG Patient Access is responsible for the operations of main campus and satellite activities of PCMG Patient Access Registration departments seven days a week, 365 days a year. This position supervises registration activities for a large span of control to including approximately 27 sub-specialities, 5-10 locations and over 350 physicians requiring over 50% travel.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Organizes and coordinates day-to-day development of registration staff at all locations(Main Campus, East Valley, Avondale, Mercy Gilbert, NWV, SWV, Cardiology Locations, etc.) for timely training, development and performance of employees.
    • Training of staff requires coordination with main campus and satellite departments to maintain site specific protocols for regulatory and operational compliance.
  2. Responsible for the development, facilitation and maintenance of key customer relationships with clinics/urgent cares and their staff related to daily registration activities.
    • Ensures timely registration, compliance to process and monitoring of KPI's for improvement.
  3. Supervises use of resources to maximize service to patients/customers and ensures accurate gathering /capturing of demographic and financial information required to support timely and accurate adjudication of 3rd party and patient accounts.
    • Serves as a technical resource to staff to ensure quality customer service, timely and accurate performance of scheduling, registration and verification of accounts.
  4. Must have a through knowledge of overall patient access operations to include the direct admission process, pre-admission, inpatient admission, insurance verification, scheduling, registration, financial counseling and understanding of the billing process.
    • Posses a higher level of understanding to assist users with registration, interpretation of benefits, scheduling guidelines, registration protocols, billing and collections.
  5. Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to on-going personal and professional development.
    • Works with training coordinator to generate department statistics, reports, QA, KPI's and employee skill development.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Associates Degree in health care, business or training or equivalent combination of education and experience. Required
Do you meet this requirement?
1. Four (4) or more years experience in Professional or Hospital Patient Access/Revenue Cycle Department. Required
2. Previous Supervisory/Management experience. Required
Do you meet this requirement?
Special Skills
1. Ability to speak additional languages. Preferred
2. Knowledge of HIPPA Privacy Laws and Medical Terminology. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
4. Physical Requirement - Hearing Frequently
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Occasionally
14. Physical Requirement - Far Vision Occasionally
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Confined areas Applicable
21. Occupational Exposure/Risk Potential - Extreme noise levels Applicable
22. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
24. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
25. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply