Posting Note: **Hospital experience required

This position is responsible for supervising and overseeing the daily operations of the accounts receivable follow-up staff. This position demonstrates excellent customer service and technical skills in patient financial services and management of information, process, workflow and technology. The supervisor serves as a leader within Patient Financial Services with commensurate authority in accordance with organizational policies and procedures.

1. Maintain quality service by supervising all tasks associated with account follow-up including contacting insurance payers to resolve unpaid accounts, following up on denied claims, and analyzing open accounts to determine necessary actions.
2. Establish an organizational structure by assigning responsibilities, following up to ensure completion of tasks, review of accounts worked for quality, and coaching staff for development.
3. Assist with progressive discipline with regards to attendance, performance and all aspects of department and hospital policy.
4. Maintain department manuals and reference materials and communicates and implements managed care and third-party payer updates or requirements as they are received.
5. Responsible for department's overall performance and for motivating team members to exceed department and hospital goals and objectives.
6. Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of hospital accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required.
7. Approve various transactions including underpayments, discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required.
8. Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties. Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards.
9. Assist in the preparation of reports and analysis, setting forth progress, identifying trends and submitting appropriate recommendations or conclusions.
10. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable