Position Details

Department: CORP | PFS - Hospital
Category: Patient Financial Services
Location: Phoenix
Posting #: 563831
Date Posted: 3/16/2021
Employee Type: Regular

Position Summary

Posting Note: **Hospital experience required

This position is responsible for supervising and overseeing the daily operations of the accounts receivable follow-up staff. This position demonstrates excellent customer service and technical skills in patient financial services and management of information, process, workflow and technology. The supervisor serves as a leader within Patient Financial Services with commensurate authority in accordance with organizational policies and procedures.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Maintain quality service by supervising all tasks associated with account follow-up including contacting insurance payers to resolve unpaid accounts, following up on denied claims, and analyzing open accounts to determine necessary actions.
  2. Establish an organizational structure by assigning responsibilities, following up to ensure completion of tasks, review of accounts worked for quality, and coaching staff for development.
  3. Assist with progressive discipline with regards to attendance, performance and all aspects of department and hospital policy.
  4. Maintain department manuals and reference materials and communicates and implements managed care and third-party payer updates or requirements as they are received.
  5. Responsible for department's overall performance and for motivating team members to exceed department and hospital goals and objectives.
  6. Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of hospital accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required.
  7. Approve various transactions including underpayments, discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required.
  8. Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties. Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards.
  9. Assist in the preparation of reports and analysis, setting forth progress, identifying trends and submitting appropriate recommendations or conclusions.
  10. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Associates degree or higher in healthcare, business, or closely related field, or equivalent combination of post-secondary education and experience. Required
Do you meet this requirement?
1. Five years experience in a healthcare environment, preferably in a hospital business office. Required
2. Two years supervisory experience. Required
Do you meet this requirement?
1. Credentialed Revenue Cycle Representative Preferred
2. Certified Patient Account Representative Preferred
3. Certified Patient Account Technician Preferred
Do you meet this requirement?
Special Skills
1. Exceptional attention to detail with strong organizational skills. Preferred
2. Able to excel under pressure and meet guidelines. Preferred
3. Strong Microsoft Office experience with an emphasis on Excel. Preferred
4. Ability to operate and utilize multiple internal and external collections systems and reporting mechanisms in order to ensure account resolution efficiency. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Frequently
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Occasionally
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Frequently
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Confined areas Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply