Position Details

Department: CORP | Communication Services
Category: Communications/PR/Publications
Location: Phoenix
Posting #: 563231
Date Posted: 3/11/2021
Employee Type: Regular

Position Summary

The Communications Specialist is a key member of the Communications team responsible for executing on our internal and external communication strategies at Phoenix Children’s. This role is part of a collaborative team working to enhance the communications experience for all of our internal and external stakeholders (employees, providers, patients, etc.), inspire and promote our culture, mission and values, deepen our stakeholder relationships and continue to strengthen the Phoenix Children’s brand. This position supports the organization’s efforts related to planning, execution and measurement of communications efforts to drive awareness, understanding, preference and loyalty to Phoenix Children’s with our various stakeholders. The Communications Specialist will use his or her writing and editing skills to draft materials such as press releases, newsletter articles and key messages that are deployed across various platforms (newsletters, emails, fliers, social media, etc.). The Communications Specialists will also work to help the team manage projects, catalog and track communications assets, monitor news coverage, maintain clipping reports, proactively pitch media, be onsite at events and media opportunities and work with stakeholders to maintain a positive image for Phoenix Children’s.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Communications, Media Relations and Content Planning
    • Works with stakeholders to uncover opportunities for stories and important content within current channels including social media, internal communications and media relations channels. Identifies opportunities to achieve goals for various stakeholders and prioritizes projects appropriately to meet deadlines. Develops and executes integrated communications plans in-line with agreed upon goals. Works closely with Marketing and Communications team to ensure alignment of messages and timelines. Maintains media lists, editorial calendars and story road maps to effectively pitch media outlets. Ensures activities conform to legal standards, including but not limited to HIPAA and Stark.
  2. Writing and Editing
    • Researches, writes and produces material targeted to various stakeholders (employees, patients, providers, etc.) in support of organization initiatives and priorities. This may include, e-newsletters, press releases, emails, blogs and other communications vehicles. Works with appropriate individuals to develop approaches to projects with topic ideas that with appeal to intended audiences and support enterprise-wide strategies and goals. Writes in top professional quality (style, grammar, interest, readability and tone), presents facts and quotations accurately, and ensures the finished product communicates effectively with appropriate language geared to its audience. When editing others’ writing, handles with respect for the writer and an understanding of the project goals and intended use(s). Writes using AP and Phoenix Children`s style guides with a commitment to error-free content.
  3. Project Management
    • Delivers on multiple projects and initiatives simultaneously, meeting deadlines, quality measures and budgets. Helps maintain project management database for the team, including inputting projects, notes, deadlines and deliverables.
  4. Research and Strategy Development
    • Uses research to better understand stakeholders in order to develop strategies and tactics to communicate appropriately. Regularly reviews Phoenix Children`s strategic objectives and needs to build impactful and creative communications strategies that keep the organization and its stakeholders informed about Phoenix Children`s developments
  5. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor’s degree with a major or minor in marketing, communications, public relations, journalism or related field Required
Do you meet this requirement?
1. One (1) to three (3) years of experience in writing, editing and content coordination Required
2. One (1) to three (3) years of previous experience in communications or public relations role. Required
3. Hospital or healthcare experience. Preferred
Do you meet this requirement?
Special Skills
1. Excellent writer and communicator who has the ability to demonstrate impeccable judgment, creativity, intellectual curiosity and strategic thinking. Required
2. Excellent interpersonal relationship skills. Required
3. Clear and engaging writer who understands how to tailor information and content for various target audiences. Required
4. Ability to run consistent communications activities that deliver measurable results and meet objectives. Required
5. A quick and enthusiastic learner skilled at prioritizing, managing and completing multiple projects simultaneously in a fast-paced environment with exceptional organizational and planning abilities. Required
6. Deadline-oriented, responds well under pressure, has a strong attention to detail, great follow-up and reporting skills. Required
7. Solid experience working with digital communication tools and adept at experimenting with and learning new communication technologies. Required
8. A self-starter who is comfortable and effective at working with people across all levels of the organization, including senior executives, managers, clinical staff, etc. Required
9. Strong “reporter” mindset – seeking out interesting stories and asking insightful questions to identify key highlights and story angles to share. Required
10. Top-notch proofreading and editing skills with a strong knowledge and use of AP style. Required
11. Ability to stay professional and flexible in a dynamic and changing environment. Required
12. Team player with ability to work collaboratively with others in the organization and outside agency partners. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Frequently
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Frequently
14. Physical Requirement - Far Vision Occasionally
15. Physical Requirement - Color Discrimination Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply