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Position Details

Department: PCH-MAIN | Connected Care Center
Category: Nursing
Location: Phoenix
Posting #: 546288
Date Posted: 1/21/2021
Employee Type: Regular

Position Summary

Posting Note: This is part time position, 2 shifts a week!! We are looking for someone who wants to work two days a week, 11 AM - 12:30 AM. This role is part of the patient intake process. Must be able to triage patients over the phone, and provide information about the doctors and care that is offered at PCH. BSN is required.

This position is accountable for coordination and acceptance of information regarding direct admissions and transfers to Phoenix Children`s Hospital. Responsibilities also include coordinating all aspects of patient placement within the facilities, and partnering with nursing and other clinical operation departments to facilitate patient access, throughput, and capacity.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Manages requests for all transfers and direct admissions, facilitates provider communication.
    • Accurately collects the data required for the intake of patients from a variety of locations including: ED, physician office, PCH clinic, referring facilities.
    • Coordinates all MD to MD acceptance calls; participates in and documents all acceptance calls, with an ongoing focus on quality and customer service.
    • Collaborates with Patient Placement Representative with determining patient benefits/eligibility.
    • Manages and accepts all ED referral calls (non-EMS) and communicates incoming referrals to ED.
    • Demonstrates the ability to triage and prioritize patient information and acuity utilizing critical thinking, clinical decision making, and established process flow to assist in assessing and facilitating patient flow across multiple facilities.
    • Demonstrates knowledge of human growth and development, assessment, and care of patients of all ages served.
  2. Proactively manages all patient placement, throughput and hospital bed capacity.
    • Manages bed board on an ongoing basis in a timely and accurate manner.
    • Escalates bed placement/capacity issues to appropriate leadership in a timely manner.
    • Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, infection control principles, and throughput goals.
    • Reviews and plans for all scheduled admissions daily.
    • Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.
  3. Acts as a role model for Family Centered Care and Customer Service, demonstrating positive and timely communication with internal and external customers.
    • Excellent telephone etiquette.
    • Clear communication skills, demonstrating sincerity in all interactions.
    • Ability to multi-task, including transcribing information into database while speaking with callers.
  4. Participates in department specific process improvement.
    • Assists in tracking and trending barriers in patient flow, transfers or customer service and makes recommendations and assists with solutions.
  5. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Two year (ADN) degree in nursing, a four year degree (BSN) in nursing, or a Diploma Nursing degree. Required
2. Bachelor`s degree in Nursing or currently enrolled in an RN to BSN program. Preferred
Do you meet this requirement?
Experience
1. Two years Clinical RN experience. Required
2. Pediatric experience. Required
Do you meet this requirement?
Certifications/Licenses/Registries
1. Current State of Arizona RN license or an RN license from a compact state with multistate privileges or the ability to establish licensure according to Arizona law prior to start date. Required
2. Current BLS certification for Healthcare Provider from the American Heart Association. Required
3. Current PALS certification. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Walking Frequently
12. Physical Requirement - Near Vision Frequently
13. Physical Requirement - Far Vision Frequently
14. Physical Requirement - Color Discrimination Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Occupational Exposure/Risk Potential - Inside office environment Applicable
18. Occupational Exposure/Risk Potential - Confined areas Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply