The Director, PCMG Practice Based Operations is responsible for the overall operation and direction to one or more departments. This position develops processes to promote quality of service, budgetary compliance and identification of departmental directions and expectations. A high level of independence in performance of the role and/or solution of problems is expected, however, demonstrated cooperation and collaboration is equally essential for successful functioning. The Director reports to the Chief Operating Officer – Phoenix Children’s Medical Group.
- Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
- Excellence in clinical care, service and communication
- Collaborative within our institution and with others who share our mission and goals
- Leadership that set the standard for pediatric health care today and innovations of the future
- Accountability to our patients, community and each other for providing the best in the most cost-effective way.
Develops, establishes, and communicates means to implement standards of expectation, performance and behavior for responsible department(s).
- Develops, revises, and evaluates all clinical outcome measures, including physician productivity and staff efficiency, to ensure achievement of established financial and productivity objectives.
- Effectively communicates through appropriate means and forums (staff meetings, letters, performance competencies etc.) and maintains evidence in the work place.
Develops and administers departmental budgets and corrects negative variances form expected fiscal outcomes.
- Develops annual budgets on time, submits with supportive documentation and shares with departmental staff once approved.
- Projects, anticipates, and communicates with Senior Leadership new programs and/or service changes. Consistently monitors departmental fiscal performance and budgetary expectations. Unanticipated volume or budget variances are identified in a timely manner and corrected. Volume or budget deviations that defy correction are identified and discussed with Senior Leadership in a timely manner.
- Provides clear direction regarding budget expectations to all subordinates that includes assigning work responsibilities, setting performance expectations, and defining desired outcomes.
Plans and administers, directly through subordinates, the effective operational management of services and programs.
- Interviews, hires and develops means to assure training of personnel to perform competently the work responsibilities of the department, services or programs.
- Develops means to promote intra and inter departmental operational objectives as established with upper management.
- Achieves and maintains departmental compliance with all relevant legal and regulatory standards and expectations.
- Ensures adequate staffing and material resources and tools are allocated to each department/service in order to maintain a high level of quality care and a safe environment and delivery of services.
Maintains knowledge of current trends and developments.
- Establishes processes to involve personnel and self in continuing education relevant to work responsibilities. Demonstrated use of current knowledge in setting the direction and objectives for departments/services managed, recommending service or programmatic change, to support budgetary agendas, and to maximize benefit form collegial exchanges.
- Directs and oversees development, analysis, and implementation of functional enhancements of practice management billing system, assuring the capture and recovery of all reimbursement revenue
- Serves as a member of the Hospital's senior Leadership Team, providing input on overall strategic direction of the institution.
- Performs miscellaneous job related duties as requested.