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Position Details

Department: CORP | PCMG Access Schedulers
Category: Patient Access
Location: Phoenix
Posting #: 546052
Date Posted: 1/19/2021
Employee Type: Regular

Position Summary

This position supervises the day to day operational activities related to scheduling services in Phoenix Children's Medical Group. Maintains appropriate staffing levels and monitors the daily productivity of the staff, reallocates duties as needed to assure the timely completion of scheduling and maintains focused customer service.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline. Attends and actively participates in staff and interdepartmental meetings.
  2. Acts as a role model by displaying exemplary, compassionate and professional behavior and motivates staff to provide excellent, patient-focused customer service.
  3. Supervises schedulers working directly with manager and staff to provide a high-level of satisfaction with patients and families utilizing PCMG services. (Scheduling team includes Referral Coordinators, Procedure Schedulers, Schedulers & Template Management team) Supervises the daily operational activities of the scheduling department and assumes responsibility when Manager is not available. Identifies opportunities for departmental process improvements. Supervises the work flow of healthpoint and rightfax.
  4. Supervises the daily operational activities of the scheduling department and assumes responsibility when Manager is not available. Identifies opportunities for departmental process improvements.
    • Supervises the work flow of healthpoint and scheduled appointments.
  5. Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Scheduler, as needed. This may include answering telephones in a timely and professional manner according to identified best practices in customer service and guidelines set by department. Scheduling patient exams for various modalities, cancel appointments and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling.
    • Reviews daily activities of assigned staff to ensure staff are meeting required standards of the departments. Works with Template Management team to provide oversight of reporting & scheduling template management.
  6. Supports manager on a daily basis by supervising performance of scheduling staff through clear communication of expectations and accountability in scheduling department. Provides timely feedback to staff regarding performance. Additionally works with Template Management team to ensure PCMG divisions are meeting standards outlined in policy and procedures.
  7. Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development. Maintains department manuals and reference materials; communicates and implements updates and requirements on a timely basis.
    • Works with all teams to assist management with QA and process improvement opportunities.
  8. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Associates degree or equivalent combination of education and experience. Required
Do you meet this requirement?
Experience
1. Five or more years in a customer service field or clinical setting. Required
2. Five or more years experience scheduling, working directly with families, referring physician office's or other clinical staff. Required
3. Previous Supervisory experience including referral management, scheduling and information technology oversight Preferred
4. Previous Electronic Health Record Experience Preferred
Do you meet this requirement?
Special Skills
1. Bilingual (Spanish) Preferred
2. Knowledge of Medical Terminology and procedure and diagnosis codes and an understanding of HIPAA privacy laws. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
4. Physical Requirement - Hearing Frequently
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Occasionally
14. Physical Requirement - Far Vision Occasionally
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply