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Position Details

Department: CORP | IT Development & Admin Systems
Category: Information Technology
Location: Phoenix
Posting #: 545072
Date Posted: 1/13/2021
Employee Type: Regular

Position Summary

The Business Systems Analyst I provides primary day to day production support for implemented production and non-production applications. Core responsibilities include business and systems analysis, application training, works with IT team members and vendors to resolve software issues, creates new user access provisioning, and produces data as needed or requested.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. With general guidance, this position is responsible for supporting implemented software applications.
    • Able to come on campus during off-shift hours and provide after- hours call support required.
    • Works collaboratively with vendors and colleagues to analyze problems and propose recommended solutions that meet both business and technical needs.
    • Complies with, and contributes to, system configuration standards and guidelines.
    • Configures and unit tests the system as specified in the business and technical requirements to meet configuration criteria according to schedule.
    • Processes new user access requests.
  2. Acts as liaison with operations community to ensure system performance meets the business needs.
    • Translates business requirements into technical design and maintain comprehensive technical documentation.
    • Assesses release scope and business requirement deliverables to identify system impacts and estimate level of effort.
    • Gathers, standardizes and enters or imports all necessary clinical/business data into the system.
    • Produces reports as scheduled or requested.
    • Identifies system constraints or gaps in business requirements and effectively communicate issues/risks to the project manager in a timely manner.
  3. Ensures the maintenance of adequate software systems documentation.
    • Complies with, and contributes to, system change control standards and guidelines.
  4. Provides technical assistance and training to users of systems, with little or no instruction or mentoring.
  5. Documents and executes test plans including unit, integrated, end to end and user acceptance test plan.
    • Maintains status of tasks, defects, issues, and support requests on a daily basis in each respective tool.
    • Participates in system validation.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Requires a Bachelor’s degree from an accredited four-year college or university. An equivalent 1:1 education / relevant work experience may substitute for each year of college not completed. Formal job training in vendor-software configuration may be substituted for each year of college not completed. Some examples of vendor-supplied software include PeopleSoft, Seibel, SAP, Meditech, Lawson, Allscripts and Epic. Required
Do you meet this requirement?
Experience
1. A minimum of one year systems analyst experience serving as an active participant in application production support. Required
2. Prior job experience configuring vendor-supplied software such as PeopleSoft, Lawson, Kronos, Seibel, Epic, Allscripts, Meditech or SAP. Preferred
3. Prior job experience working with large data sets and database applications such as SQL or Oracle. Preferred
Do you meet this requirement?
Special Skills
1. Knowledge of all phases of the software development or life cycle for both custom and vendor-supplied software. Required
2. Competent in Microsoft Office (Excel, Word, PowerPoint, Outlook, and Visio). Required
3. Advanced skills in Microsoft Excel. Preferred
4. Previous vendor training, certification or proficiency. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Frequently
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Frequently
11. Physical Requirement - Walking Occasionally
12. Physical Requirement - Near Vision Constantly
13. Physical Requirement - Far Vision Occasionally
14. Physical Requirement - Color Discrimination Constantly
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Occupational Exposure/Risk Potential - Inside office environment Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply