Posting Note: The Pediatric Kidney Transplant Program which was established in 2002, was the busiest program in the country in 2019. This dynamic Medical Assistant position is an integral member of the transplant team, and is responsible for providing a variety of job duties that include phlebotomy, clinic duties, back-office support, completing administrative tasks for the transplant process, and more importantly, plays a crucial role in the team. This Medical Assistant works with a cohesive team that finds the healing of children a rewarding part of their careers. Our children range from 1-20 years of age and they require a compassionate and empathic individual for this position. Location: 1919 East Thomas Rd, Phoenix, AZ Schedule: M-F 6:30 a.m - 2:30 p.m. Requirements: RMA/CMA certification, Medical Assistant Diploma, phlebotomy skills, strong administrative and highly detailed oriented skills, computer savvy (MS Suite and proprietary computer software), and emotional intelligence to deal with complex issues. Previous hospital experience preferred.

The Certified Transplant Assistant provides assistance to the Clinical Transplant Coordinators in the pre, peri and post-transplant phases of care. In order to minimize errors and risk from non-adherence, the duties will be performed with a demonstrated understanding of the regulations and requirements governing the specific transplant program.

1. Phlebotomy:
   • Performs phlebotomy for transplant and dialysis patients in the transplant clinic.
2. Administrative tasks may include, but are not limited to:
   • a. Filing
   • b. Mailing
   • c. Copies, faxes, scans and compiles documents as per protocol or as requested.
   • d. Generates correspondence following templates and program specific protocols
   • to maintain communication with patients, families, referring providers, payors and
   • regulatory agencies.
   • e. Ordering and maintaining supplies required by the transplant program
   • f. Transcribing and publishing minutes from transplant team meetings
   • g. Preparing information for transplant specific meetings as directed by the clinical team
3. Data Entry responsibilities may include, but are not limited to:
   • a. Transcribing clinical data, under the direction of the transplant coordinator, into transplant pertinent databases and records
   • b. Completes data entry responsibilities in a timely manner, ensuring compliance with regulatory guidance for the specific transplant program
4. Clinical Administration
   • a. Prepares transplant specific documentation tools, documents and education materials as required by the transplant program.
   • b. Requests medical records and ensures their availability to the transplant team as required
   • c. In partnership with the transplant coordinator, ensures timely medication refills for patient population
   • d. Responsible for initiating actions based on transplant program specific protocols, based on progress of a patient through the transplant process and directly supports
   • and assists the transplant coordinator in the management of patients as required
5. Scheduling
   • a. Coordinates the scheduling required for the evaluation of the transplant candidate and/or donor based on transplant specific protocols
   • b. Communicates the evaluation scheduling with the clinical team and the patient/family in a timely and appropriate manner
   • c. Coordinates the scheduling for follow-up visits as required by the program
6. Compliance
   • a. Identifies key documents required for regulatory compliance review as required by the transplant program
   • b. Identifies missing regulatory documents and communicates findings to identified staff as appropriate
   • c. Assists team with quality metrics specific to the transplant program
   • d. Responsible for policy, procedure, protocol updates and publication as directed by the transplant program and transplant coordinators
7. Communication
   • a. Attends transplant specific meetings as required by the program including but not limited to: Patient Selection Committee, Transplant Quality Committee, Patient Care
   • Meetings.
   • b. Triage's patient and family calls, as well as consulting department and provider calls. Prioritizes these calls for the transplant coordinator and independently researches
   • and presents identified information to the callers and coordinators within the scope of the role.
   • c. Communicates with patients and family according to transplant program protocols to ensure compliance with clinical protocols.
   • d. Communicates with patients, donors, referring providers, payors and other entities who interact with the transplant program, displaying a knowledge and understanding
   • of the uniqueness of the transplant patient and process
8. Professional Development
   • a. Assumes responsibility for improving and maintaining current level of skills and knowledge including attending patient meetings, educational offerings and self-
   • directed reading
   • b. Participates in a minimum of one transplant program specific PI project annually
   • c. Attends a minimum of two educational meetings/webinars specific to the role and transplant program annually.
9. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable