This position manages all aspects of quality for PCH Laboratory. The position ensures the ongoing compliance with lab regulatory agencies (FDA, AABB, CAP/CLIA, and JCAHO) through the establishment of a system-wide lab quality management program. Ensures that monthly lab-wide quality reports are developed to establish/maintain focus on delivering a mature quality culture. This position also oversees and ensures the efficient daily operation of the Point of Care Testing and Pre-Analytic services, including sendouts and phlebotomy for all PCH facilities, including the Outpatient Specialty/Urgent Care Center Laboratories and Satellite Offices. Administrative duties include the selection and supervision of personnel, implementation of acceptable lab procedure, and cost-effective operation. This position receives supervision of completed work activities from the VP Laboratory Services.

• Effectively Manages Laboratory Quality Management activities.
  
  a. Customizes the Laboratory’s quality improvement and safety/hygiene reports on a regular basis so the information relayed will be pertinent and timely to each audience reviewing the data.
  b. Develops and implements solutions to improve services and creates methods to quantify these levels of improvement to demonstrate the potential level of quality achieved.
  c. Recognizes, monitors, and analyzes trends in Laboratory activities for the purposes of improving process flow, enhancing productivity, and/or increasing patient and employee satisfaction.
  d. Is familiar with LEAN and Six Sigma tools and concepts for process improvement. Will use these concepts to help drive and measure change, improvement, and reach targeted quality goals. Is able to engage the team and teach these concepts.
  e. Assists in developing and writing Laboratory policies and procedures, as pertinent to job duties.
  f. Serves as a liaison between Laboratory and other hospital areas to coordinate all quality improvement activities for optimal efficiency and effectiveness; recommends process changes as appropriate.
  g. Uses effective process improvement techniques to identify outliers in all processes of Laboratory services, to include communications, order entry, specimen collection, processing and testing, and results reporting and billing.
• Manages the Laboratory Safety and Chemical Hygiene Plans.
  
  Maintains a safe environment for Laboratory staff and comply with governmental and institutional regulatory policies.
• Partners with Laboratory Information System Analyst(s) with changes, modifications, and enhancements to the Laboratory Information System.
  
  a. Provides guidance to the IT team to initiate and test related quality improvement enhancements.
  b. Ensures that lab test dictionaries are maintained in an accurate and current format.
  c. Ensures that lab billing practices meet or exceed regulatory and commercial payer standards.
• Manages programmatic implementation of accreditation standards.
  
  Provides oversight for inspection activities. Serves as liaison for activities involving regulatory (i.e., government) bodies and internal patient safety committees, root cause analyses.
• Oversees system and process audits of a multi-site lab network.
  
  To ensure consistency of technical performance and regulatory compliance.
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable