This position is responsible for providing overall gaming strategy, training, and technical support for Phoenix Children`s Hospital patients, families, and to the Division of Family Centered Care.

1. Installs, maintains, troubleshoots, updates and support gaming systems and related peripheral equipment. Maintains updated knowledge on all applicable gaming systems and performs new system configurations.
2. Disseminates technical knowledge, including formal training across the Child Life team and related departments. Communicates with patient care teams when implementing gaming/technology with patients and families.
3. Works with patients and families to teach and utilize appropriately assigned gaming technologies. Collaborates with team members on research related to gaming system implementation and outcomes with relation to patient care.
4. Builds relationships and collaborates with internal and external stakeholders to develop resources, conduct program pilots with patients and families, and use of current gaming and other technologies in child life practice. Completes and maintains inventory of Child Life technologies and IT Supported Patient Entertainment Systems.
5. Answers and logs all requests for assistance in a timely, customer-focused and professional manner using non-technical communication that end-users can understand. Provides prompt, courteous and professional support to PCH staff and affiliates.
6. Follows IT and Hospital policy and procedures as it relates to information technology (use and misuse of the following - access requests, hardware, software, social media, etc.), and assists outside requests when necessary. Works with the customer to accurately and thoroughly document the incident description, comments, and resolution.
7. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable