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Position Details

Department: IT Customer Service
Category: Information Technology
Location: Phoenix
Posting #: 508610
Date Posted: 4/10/2020
Employee Type: Regular

Position Summary

This position is responsible for providing overall gaming strategy, training, and technical support for Phoenix Children`s Hospital patients, families, and to the Division of Family Centered Care.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Installs, maintains, troubleshoots, updates and support gaming systems and related peripheral equipment. Maintains updated knowledge on all applicable gaming systems and performs new system configurations.
  2. Disseminates technical knowledge, including formal training across the Child Life team and related departments. Communicates with patient care teams when implementing gaming/technology with patients and families.
  3. Works with patients and families to teach and utilize appropriately assigned gaming technologies. Collaborates with team members on research related to gaming system implementation and outcomes with relation to patient care.
  4. Builds relationships and collaborates with internal and external stakeholders to develop resources, conduct program pilots with patients and families, and use of current gaming and other technologies in child life practice. Completes and maintains inventory of Child Life technologies and IT Supported Patient Entertainment Systems.
  5. Answers and logs all requests for assistance in a timely, customer-focused and professional manner using non-technical communication that end-users can understand. Provides prompt, courteous and professional support to PCH staff and affiliates.
  6. Follows IT and Hospital policy and procedures as it relates to information technology (use and misuse of the following - access requests, hardware, software, social media, etc.), and assists outside requests when necessary. Works with the customer to accurately and thoroughly document the incident description, comments, and resolution.
  7. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. High School Diploma Required
2. Bachelors degree in computer science, information technology or related field Preferred
Do you meet this requirement?
Experience
1. Two (2) years of related experience. Required
2. Experience in the gaming field, healthcare setting, or both. Preferred
Do you meet this requirement?
Special Skills
1. Familiarity and ability to demonstrate expertise in a variety of gaming systems, including but not limited to iPads, PlayStation, Nintendo, Wii, WiiU, Switch, Xbox platforms, XboxOne and AR/VR technologies. Required
2. Possess excellent self-management skills and ability to create and prioritize projects and initiatives. Required
3. Willingness and ability to work with patients and families in a pediatric healthcare environment. Required
4. Ability to build and maintain effective working relationships, and effectively communicate verbally and in writing. Required
5. Bi-lingual Spanish Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
4. Physical Requirement - Hearing Occasionally
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Occasionally
8. Physical Requirement - Standing Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Occasionally
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Occasionally
13. Physical Requirement - Near Vision Occasionally
14. Physical Requirement - Far Vision Occasionally
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Occasionally
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply