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Position Details

Department: Patient Transport Services
Category: Lobby Services
Location: Phoenix
Posting #: 506125
Date Posted: 3/19/2020
Employee Type: Regular

Position Summary

This position oversees the day to day activities performed in the department, to plan and execute basic, ongoing, operational activities, and to provide a point-of service contact for all hospital departments for subjects related to Patient Transport Services.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Actively seeks feedback from and interacts with patients, families and all levels of hospital staff including management to accomplish departmental goals; works closely with patient care areas to coordinate efficient patient and materials transport services across multiple areas. Adheres to written policies and procedures, and demands the same from assigned staff; serves as role model for assigned staff.
  2. Conducts all disciplinary actions, communications and business in a professional manor; remains the constant professional. Develop and evaluate subordinates; continually develop departmental training, competencies and processes. Develops and implements in cooperation with the department manager new practice standards and protocols for service improvement by documenting customer service issues.
  3. Establishes and organizes daily schedules and assignments for Central Dispatch and Patient Transporters to match peak demand times to all service areas; adjusts staffing levels as needed based on service demand and patient volume. Reports changes in volume to management; effectively maintains reports to show trends and to provide ongoing justification for staff and services. Supervises daily activities of the department or assigned areas; responsibilities include hiring, coaching and discipline of employees and creating development plans; oversee the day to day activities performed in the department, to plan and execute basic, ongoing, operational activities.
  4. Serves as dispatcher and patient transporter during periods of high volume and/or staff shortages. Works cooperatively and closely with technologists and care unit coordinators to provide time sensitive transport services between care units and testing areas. Initiates recommendations for equipment acquisition and/or arranges for repair of existing equipment as appropriate while maintaining budgetary discipline.
  5. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. HS Diploma or equivalent Required
2. Bachelors in Business or related field, or combination of education and experience Preferred
Do you meet this requirement?
Experience
1. 2 or more years experience in a lead or supervisory role in Patient Transport, Healthcare, or closely related field. Required
2. Three years experience as a patient transporter in a hospital. Required
3. Two years call center or dispatch experience in a Hospital environment. Required
Do you meet this requirement?
Certifications/Licenses/Registries
1. American Heart Association Heart Savers Certification Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
3. Physical Requirement - Hearing Constantly
4. Physical Requirement - Pushing/pulling Occasionally
5. Physical Requirement - Reaching Occasionally
6. Physical Requirement - Sitting Constantly
7. Physical Requirement - Standing Frequently
8. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
9. Physical Requirement - Talking Constantly
10. Physical Requirement - Walking Frequently
11. Physical Requirement - Near Vision Constantly
12. Physical Requirement - Far Vision Constantly
13. Physical Requirement - Color Discrimination Constantly
14. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
15. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply