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Position Details

Department: PCMG Access Schedulers
Category: Information Technology
Location: Phoenix
Posting #: 505694
Date Posted: 3/16/2020
Employee Type: Regular

Position Summary

The Scheduling System Analyst provides day to day production support for implemented Electronic Health Record and Enterprise Scheduling software production applications. Core responsibilities include building, maintaining, scheduling provisions, and reporting of data needed. This position reports to the Manager Ambulatory Central Scheduling.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. With general guidance, this position is responsible for supporting implemented EHR & Scheduling software applications.
    • Builds, maintains, and updates the scheduling templates for all providers with in the medical group for all locations and specialities.
    • Works collaboratively with Physicians, Providers, Practice Managers, Administrators, Division Chiefs, and staff to maintain continuity of scheduling and desired outcomes for utilization management.
    • Programs, tests, and maintains physician/resource templates for scheduling as well as troubleshoots system issues.
    • Grants access to users as well as linking physicians to schedules and locations.
  2. Provides technical assistance and training to users for the Enterprise Scheduling system. Documents and executes training plans for integration into departmental standards
    • Troubleshoots template issues and escalates to IT Revenue Cycle partners when appropriate Level II support is needed.
    • Assesses overall scope of scheduling requests and deliverables to identify system impacts and estimates for level of effort.
    • Provides as needed training to users for system/template capabilities and developing of requests/changes to schedules when appropriate for improved outcomes.
    • Builds scheduling new locations & resources.
    • Modifies provider schedules as needed for management of provider schedules.
    • Primary resource for bulk manual rescheduling of appointments.
    • Reports system management issues.
  3. Serves as a liaison with scheduling community to ensure guiding principles meet business needs.
    • Serves as a liaison with scheduling community to ensure guiding principles meet business needs.
    • Serves as the primary resource for communication to clinics for correct and right fit scheduling.
    • Notifies scheduling team of template availability by utilizing system reporting.
    • Oversees schedules for openings and works with team to fill gaps.
    • Adheres to scheduling time lines to ensure reschedules are completed within guidelines.
    • Maintains scheduling guidelines by medical group by provider and service line.
    • Logs request received and processed, maintains appropriate tracking, and file management for reporting purposes for guideline modifications.
    • Adheres to Guiding Principles for ensuring all schedules meet guidelines and report inconsistencies as well as unauthorized use of templates.
  4. Documents and executes test plans including unit, integrated, end to end and user acceptance test plans.
    • Documents/tracks and manage scheduling requests and issues on a daily basis and reports to manager.
    • Participates in Scheduling system validation.
  5. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Requires a Bachelors degree from an accredited four-year college or university. An equivalent 1:1 education / relevant work experience may substitute for each year of college not completed/Formal job experience in an ambulatory practice management or hospital operations or Healthcare Information Technology experience may be substituted for each year of college not completed Required
Do you meet this requirement?
Experience
1. A minimum of three years ambulatory practice management or hospital operations experience Required
2. Health Information Technology experience. Allscripts (AMPFM, Sunrise, Vision), Cerner, Epic, Meditech, NextGen, or comparable EHR/Scheduling systems. Preferred
Do you meet this requirement?
Special Skills
1. Strong/effective oral and written communication and presentation skills Required
2. Proficient in Microsoft Office Suite - Excel, Word, Powerpoint, Publisher Required
3. Advanced skills in Microsoft Excel. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Walking Frequently
12. Physical Requirement - Near Vision Constantly
13. Physical Requirement - Far Vision Constantly
14. Physical Requirement - Color Discrimination Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
20. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
21. Occupational Exposure/Risk Potential - Extreme noise levels Applicable
22. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
24. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
25. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply