Position Details

Department: Enterprise Services
Category: Information Technology
Location: Phoenix
Posting #: 491812
Date Posted: 12/26/2019
Employee Type: Regular

Position Summary

The Process Improvement Specialist manages multiple projects within the organization. This position will lead process improvement projects by analyzing data, work systems and flows to find ways to improve efficiency, reduce costs, improve patient satisfaction and translates data into information for managing change and implementing solutions to optimize Phoenix Children’s Hospital Services. This position will work with the Director of Process Optimization to mentor and coach the organization on how to properly execute improvement science methodology such as the Define, Measure, Analyze, Improve, and Control (DMAIC) or Lean Six Sigma; and demonstrate appropriate utilization of the various tools available to drive change.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Serves as a leadership change agent, develops, coaches, and facilitates complex process optimization projects as assigned, in order to achieve measurable and beneficial impacts to the enterprise strategic priorities.
    • Works with organizational leadership to identify opportunities to improve efficiency, reduce costs, improve employee engagement, and/or patient experience.
    • Develops clear project charters with well-defined objectives and obtains executive sponsor sign off for each project.
    • Facilitates project teams effectively to complete process improvement projects throughout the organization.
    • Manages multiple projects concurrently and tracks progress to ensure completed and documented improvements are realized and maintained, and effectively communicates project status and milestones.
    • Develops a clear project closure document with a well-defined list of recommendations, completed interventions, and executive sponsor or operational leader sign-off for each project.
  2. Performs qualitative and quantitative analyses to support attaining project team goals and objectives, trains/coaches members in the use of process improvement principles, methods, and techniques and the Define, Measure, Analyze, Improve, and Control (DMAIC) and Lean continuous improvement processes.
    • Gathers, enters, and analyzes current state work flows, processes and data effectively to identify root-cause and make informed decisions regarding process changes.
    • Identifies improvement opportunities substantiated by data to increase adoption and adherence in key departments, customers, optimized process procedures or work flows to gain efficiencies.
    • Provides technical expertise and maintains proficient knowledge and use of Lean Six Sigma tools and methodologies and effectively utilizes a broad range of tools to improve processes throughout the organization.
    • Analyzes data effectively to quantify measurable impact of work on financial and operational performance, patient and employee safety and satisfaction, and/or clinical outcomes.
    • Converts data into meaningful, informative presentations and presents clearly, accurately, and effectively to all organizational audiences.
  3. Provides training on Lean subject matter and other process improvement methodologies within the context of assigned projects.
    • Facilitates process improvement training of project team members on Lean and other quality improvement principles; strategic priorities and mapping systems; and cost savings/standardization opportunities within operations.
    • Prepares educational materials and teaches process improvement tools and methodologies for process improvement training as needed throughout the organization.
  4. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor's degree from a four-year college or university Required
2. Master's in Health Administration or equivalent Preferred
Do you meet this requirement?
1. General knowledge of the health care industry, hospital operations, procedures, and practices Required
2. Minimum of two years of health care experience Required
3. Two years facilitating health care related process improvements, process design and/or Lean Six Sigma experience Preferred
Do you meet this requirement?
1. Six Sigma Green Belt Required
Do you meet this requirement?
Special Skills
1. Proficient in Lean Six Sigma methods Required
2. Ability to document work in progress, analyze and solve problems, investigate and analyze information and to draw conclusions as well as analyze processes and make recommendations for improvements Required
3. Excellent oral and written communication and presentation skills with the ability to effectively communicate process information, policies and procedures. Overall ability to adapt content and style in a manner easily understood by the organization and various audiences including medical professionals, senior leaders, and front line staff Required
4. Strong analytical, problem solving and project management skills Preferred
5. Expert user with software programs such as Excel, Word, PowerPoint, Lucid chart/Visio and Minitab Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Frequently
14. Physical Requirement - Far Vision Frequently
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply