Position Details

Department: Health Information Mgmt
Category: Hlth Info Mgmt/Med Records
Location: Phoenix
Posting #: 484996
Date Posted: 11/12/2019
Employee Type: Regular

Position Summary

This is an entry level position is responsible for processing all release of information (ROI) requests, in compliance with organizational policies, HIPAA and State regulations, to ensure the highest quality patient care is provided while maintaining confidentiality of our patient's protected health information. At all times, ensures that only authorized individuals have access to the patient's health information.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Reviews and processes requests for release of information by obtaining a valid authorization when required. All requests are documented in the ROI software per departmental procedures. Verifies proper authorization for release of health information through analysis of each record. Uses various forms of media to complete requests for health information (Copier, fax machine, CD's, Scanner, etc).
    • Identifies the components for a valid authorization
    • Reads and comprehends written request for records.
    • Records are retrieved and copied/scanned from paper/electronic files.
    • Review records for completeness, accuracy and compliance with regulations before disclosure.
    • Monitors incoming ROI requests and processes according to departmental procedures.
    • Verifies the completeness of records before released.
    • Calculates applicable charges.
  2. Understands and becomes knowledgeable of Release of Information standards, policies and procedures and HIPAA regulations and completes work in compliance of these and other applicable standards. Obtains guidance from Department Manager/designee, and Privacy Officer for appropriate interpretation on relevant policies, procedures and regulations for privacy, confidentiality, patient rights and disclosure of information.
    • Ensures the requestor is legally authorized representative or entity.
    • Notifies the Department Manager/designee, and Legal/Compliance Department of requests involving potential litigation.
  3. Effectively uses computer software and technology as required by the organization including Microsoft Word and Excel. Uses fax, copier, phone system and other required tools. Locates the records for the patient in multiple systems as required. Meets minimum performance standards. Delivers positive customer service and ensures process deadlines are met.
    • Researches outside record storage locations and request records as appropriate.
    • Receives and back scans the record per procedure.
    • Scans, imports and uploads documents as required per procedure and requester.
    • Validates the requester as permitted to review records.
    • Reports daily productivity.
    • Adheres to the Health Information Management Department standards of conduct.
  4. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High School Diploma or equivalent. Required
Do you meet this requirement?
1. Six months administrative experience in an office setting; previous release of information, medical records or other related experience in a healthcare environment. Required
2. Proven customer service experience and/or training. Required
Do you meet this requirement?
Special Skills
1. Ability to work professionally, effectively and efficiently in a team environment with all internal and external customers. Required
2. Communicates effectively, both in writing and verbally. Required
3. Effective organizational skills a must. Must be able to multi-task effectively. Required
4. Ability to read and comprehend basic healthcare and medical terminology. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply