This position is responsible for the development and coordination of Spiritual Care Services for patients, families and staff at Phoenix Children`s, as well as maintaining current policies and standards for the department. This position directly supervises Chaplains, students, and volunteers.

1. Manages the daily operations of the Pastoral Care Program by monitoring quality and effectiveness of work flow, processes, and problem resolution to ensure optimum efficiency and compliance with Standards of Practice and regulatory and licensing requirements.
   • Provides Leadership, prompt problem resolution, and communicates plan of action to staff and volunteers in a timely manner.
   • Develops and supervises on call, prn, and volunteer chaplains through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
   • Interviews, hires, trains and schedules staff, students, and volunteers.
   • Collaborates with volunteer services for augmentation to program.
   • Maintains hospital chapel; provides spiritual guides/literature.
2. Program development and implementation that impact the overall spiritual needs of patients and families.
   • Researches and develops new and innovative pastoral care programs that are measurable, outcome-driven, and evidence-based.
   • Leads hospital-wide annual Memorial Service.
   • Leads hospital -wide blessing of the hands.
   • Collaborates with Child Life Zone Production for on air spiritual programs.
3. Quality Management and Compliance
   • Designs, implements, and monitors Quality Improvement initiatives including designing new processes, collecting, measuring, and disseminating data.
   • Complies with all applicable standards and regulations.
4. Provides care that supports diversity, through understanding of various religious beliefs and practices.
   • Assesses the religious/spiritual needs of families.
   • Provides quality spiritual services.
   • Establishes rapport quickly and effectively with patients/families in order to meet specific individualized spiritual needs.
   • Maintains positive working relationships with families, employees, and community representatives.
   • Coordinates and provides religious services for hospital families.
5. Documentation
   • Documents pertinent information concisely and thoroughly; within hospital standards.
   • Provides reports and data as requested.
6. Maintains professional competency through regular participation in a variety of educational programs, in-services, and seminars, to ensure ongoing awareness and understanding of most current trends, methods, and issues related to spiritual interventions.
   • Provides education and support to families/staff on spiritual/ethical issues.
7. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable