Position Details

Department: PCMG Access Schedulers
Category: Administrative Support
Location: Phoenix
Posting #: 480268
Date Posted: 10/12/2019
Employee Type: Regular

Position Summary

This position's primary purpose is to oversee ambulatory scheduling staff. This position reports to the Central Scheduling Supervisor. Position will also schedule patient appointments in various divisions, utilizing appropriate scheduling systems and software, according to procedure type, utilizing knowledge of provider protocols, privileges, and block time when appropriate. Collects and enters pertinent patient data. This position also initiates the billing processes by collecting and entering pertinent insurance information.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Oversees Staff
    • This position oversees assigned outpatient schedulers and procedure schedulers working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with patients and families utilizing PCH services.
  2. Handles Scheduling Calls & Schedules Appointments
    • Answers telephones, live chat and web messages in a timely and professional manner according to identified best practices in customer service and guidelines set by department. Schedules patient appointments for various modalities, cancel appointments and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling.
  3. Oversees Processes
    • Works directly and collaboratively with manager, supervisors and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
  4. Provides Training
    • Proactively researches and creates training materials related to scheduling of appointments to include changes to hospital-system, best practice in process of scheduling for accuracy, efficiency and overall patient, provider and staff satisfaction.
  5. Maintains Proficiencies/Seeks Education
    • Participates in a variety of unit, hospital and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High School Diploma or equivalent Required
2. Associates Degree Preferred
Do you meet this requirement?
1. 4 years experience in customer service. Required
2. 4 years experience scheduling, working directly with families, Referring physician offices and other clinical staff. Required
3. 1 year experience supervisory role. Preferred
Do you meet this requirement?
Special Skills
1. Bilingual in Spanish Preferred
2. Proficiency of MS Office Word, Excel and database systems Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
3. Physical Requirement - Hearing Constantly
4. Physical Requirement - Pushing/pulling Occasionally
5. Physical Requirement - Reaching Occasionally
6. Physical Requirement - Sitting Constantly
7. Physical Requirement - Standing Frequently
8. Physical Requirement - Talking Constantly
9. Physical Requirement - Walking Frequently
10. Physical Requirement - Near Vision Constantly
11. Physical Requirement - Far Vision Constantly
12. Physical Requirement - Color Discrimination Occasionally
13. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
14. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
15. Occupational Exposure/Risk Potential - Inside office environment Applicable
16. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
17. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
18. Occupational Exposure/Risk Potential - Confined areas Applicable
19. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
20. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
21. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
22. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply