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Position Details

Department: PCPC Desert Canyon
Category: Administrative Support
Location: Phoenix
Posting #: 477673
Date Posted: 9/26/2019
Employee Type: Regular

Position Summary

Posting Note: Entry level management position. This position is not located on Main Campus - it is off of SR-51 and Bell Road.

Under the direction of a manager or director, the Clinic Operations Manager - PCPC is responsible for the oversight of the day-to-day activities of multiple providers, medical professionals, and/or ambulatory support staff for clinic. Ensures efficient and effective workflows at all locations where assigned departments practice in accordance with customer service and quality standards. Maintains appropriate staffing levels and monitors daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalates issues to management as necessary.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Plans and schedules work for the assigned departments’ staff, ensuring proper distribution of work, completion of assignments, and clinic coverage. Maintains staff schedules to ensure adequate coverage and practice efficiency.
  2. Oversees day-to-day activities of the department and may assume responsibility when Manager is not available. Identifies opportunities for department improvement and executes solutions under department leadership.
  3. Manages and oversees department clinic schedules. Performs adjustments as needed. Develops scheduling templates and protocols with providers and department leadership to maximize access and quality.
  4. Identifies, develops, and implements new procedures and/or tools for improved workflow and patient care.
  5. Provides oversight and guidance of the department staff including, but not limited to, employee selection, training, and development. Provides input regarding performance evaluations. Attends and actively participates in staff and interdepartmental meetings.
  6. Participates in a variety of departmental and hospital educational and quality initiatives to maintain current skill and competency levels, demonstrates ongoing development, and improves care quality. Performs QA audits and monitors KPIs as needed.
  7. Acts as a role model by displaying exemplary, compassionate, and professional behavior. Motivates staff to perform excellent, patient-focused service.
  8. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Associates degree in healthcare, business or related field OR a combination of education and related experience. Required
Do you meet this requirement?
Experience
1. Four or more years of experience in a healthcare setting, including outpatient clinical and/or administrative operations. Required
2. 6 months or more previous leadership, supervisor, or project/program management experience. Required
Do you meet this requirement?
Special Skills
1. Knowledge of medical terminology, ICD/CPT codes, and understanding of HIPAA privacy laws. Required
2. Advanced knowledge of electronic medical record systems (scheduling, documents management, etc.) Required
3. Excellent customer service skills, both written and verbal. Required
4. Ability to work effectively and professionally under pressure and proficient at issue resolution. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
3. Physical Requirement - Hearing Constantly
4. Physical Requirement - Pushing/pulling Frequently
5. Physical Requirement - Reaching Constantly
6. Physical Requirement - Sitting Constantly
7. Physical Requirement - Standing Frequently
8. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
9. Physical Requirement - Talking Constantly
10. Physical Requirement - Walking Constantly
11. Physical Requirement - Near Vision Constantly
12. Physical Requirement - Far Vision Frequently
13. Physical Requirement - Color Discrimination Frequently
14. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
15. Physical Requirement - Lift up to 35 pounds without assistance Frequently
16. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
17. Occupational Exposure/Risk Potential - Inside office environment Applicable
18. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
19. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply