Position Details

Department: Quality Resource Management
Category: Legal/Risk/Reg Compliance
Location: Phoenix
Posting #: 466817
Date Posted: 8/14/2019
Employee Type: Regular

Position Summary

Posting Note: Quality Consultant will be focused on the PCH Heart Center care area.

This position proactively identifies and improves quality and patient safety practices by affecting care and processes at the bedside/point of care utilizing project/program management and data driven strategies and interventions. Proficient at change management methodologies including team building and facilitation, will building, and communication strategies, assisting in the coordination and aggregation of information for use by unit leadership in its decision making to focus improvement efforts.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Assesses and improves care at the bedside using high reliability processes
    • Assesses patient care processes for safety/risk issues using expert understanding of clinical standards of care.
    • Proficient at communication, able to connect with a variety of staff in a professional manner while influencing change and behavior.
    • Sets goals for areas of responsiblity and works with multidisciplinary groups to attain and sustain improvement.
    • Maintains connection with the big picture while implementing at the micro level. Uses knowledge of complex adaptive systems thinking taking into account the necessary structures, processes, and organizational landscapes/dynamics impacting successful implementation.
  2. Expertise in Patient Safety and Performance improvement tools
    • Utilizes current data sources and seeks new sources to understand complex problems.
    • Conducts root cause analysis, risk assessments, as well as failure mode analysis as needed.
    • Creates trends from data collection that reflect current practice and quantifies improvement opportunities.
    • Integrates large volumes of data and information into a succinct problem definition.
    • Uses critical thinking, inductive, and deductive reasoning skills to reduce complex issues to realistic/feasible solutions and staging.
    • Utilizes a variety of Performance Improvement tools: PI, CQI, Lean, rapid cycle improvement to assess, analyze and improve outcomes.
    • Coaches others to use reliability principles when determining interventions. Designs PDSAs, facilitates PDSA cycles and documents results.
    • Trains others to utilize QI/Lean tools including but not limited to flow diagrams, modified FMEA and pareto charts.
  3. Leadership expertise with idenitification of priority areas and goal setting
    • Recommends strategic priority areas for the organization based on data and trends.
    • Works autonomously to identify areas of improvement, create action plans and successfully implement interventions to sustain improvement organization wide using appropriate stakeholders.
    • Ability to train and educate others on a variety of reliability and performance improvement tools.
    • Develops processes and infrastructure that is in full compliance with all regulatory requirements.
    • Expertise on regulatory standards and requirements, able to apply knowledge to a variety of settings across the continuum.
  4. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors degree in Healthcare, Business Administration, or equivalent combination of education and experience. Required
2. Masters degree in Nursing or other Healthcare field. Preferred
Do you meet this requirement?
1. Minimum of 3 years recent healthcare experience. Required
2. One or more years of Performance Improvement experience or similar experience in a clinical setting. Required
3. One or more years of recent experience and expertise with regulatory standards (i.e. CMS, Joint Commission, etc.). Preferred
4. One or more years Process Maps, Graph selection, creation, and interpretation (run chart, control chart, etc.), Project Management Preferred
5. Facilitation experience with clinical teams, including physician participants Preferred
Do you meet this requirement?
1. Certified Professional in Healthcare Quality (CPHQ) and/or Patient Safety Certification (CPPS). Preferred
2. Lean certification Preferred
Do you meet this requirement?
Special Skills
1. Formal training in Performance Improvement, Patient Safety, Healthcare Engineering, or similar field. Preferred
2. Proficient at written and verbal presentations Required
3. Expertise with faciliating organizational change Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
3. Physical Requirement - Hearing Occasionally
4. Physical Requirement - Reaching Occasionally
5. Physical Requirement - Sitting Frequently
6. Physical Requirement - Standing Frequently
7. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
8. Physical Requirement - Talking Constantly
9. Physical Requirement - Walking Frequently
10. Physical Requirement - Near Vision Occasionally
11. Physical Requirement - Far Vision Occasionally
12. Physical Requirement - Use of keyboard, mouse and/or computer equipment Frequently
13. Occupational Exposure/Risk Potential - Inside office environment Applicable
14. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
15. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
16. Occupational Exposure/Risk Potential - Radiation exposure Applicable
17. Occupational Exposure/Risk Potential - Toxic or caustic chemicals Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply