The Director, Clinical integration works in coordination with and reports to the Medical Director to define and implement Phoenix Children`s Care Network (PCCN) quality improvement program, practice integration program and care management strategies. This position coordinates with key community and Phoenix Childrens stakeholders, physicians, and healthcare leaders to operationalize programs and initiatives that meet the IHI Quadruple Aim of lowering costs, improving quality of care, and increasing patient and provider satisfaction.

1. Care Management
   • Defines, develops and implements the care management approach for PCCN populations in collaboration with the Medical Director and Chief Medical Officer and support from the Manager, Care Coordination.
   • Establishes productivity and outcome goals for the care management program, working closely with the data team to analyze and optimize for programmatic success.
   • Oversees the care management teams operations ensuring a high level of performance.
   • Ensures ongoing staff training pertinent to their roles.
   • Develops and maintains departmental roles and responsibilities.
2. Practice Integration
   • Provides leadership to the Practice Integration team, ensuring meaningful bi-directional communication with practices in the network.
   • Monitors practice performance, alignment with PCCN contractual obligations, and population health initiatives.
   • Promotes through all interactions a positive and productive network and provider
   • relationship, engaging all stakeholders in programmatic development and operational efficiencies.
   • Participates in establishing the strategic vision for the networks growth.
   • Acts as an escalation point for practice and provider issues and concerns in collaboration with the Medical Director.
3. Quality
   • Embraces a culture of continuous quality improvement for all aspects of the PCCN enterprise.
   • Acts as a key component of the Quality Program, proactively engaging in continuous quality improvement processes in collaboration with team members and stakeholders.
   • Monitors quality measure performance indicators, researches questionable results and coordinates resolution through appropriate teams.
   • Contributes to development and implementation of standardized clinical care processes across PCCN practices to streamline care.
   • Provides leadership and oversight to the Clinical Quality Program Manager, who manages quality improvement initiatives both internally and with network practices.
   • Participates and assists to prepare for the Provider Advisory Council meetings.
4. Board of Managers and Committee Support
   • Acts as support and/or administrative lead for the networks Board of Managers and appropriate committees, coordinating agenda items and materials and prioritizing key information necessary for the effective operation of the committee.
   • Follow up to ensure committee recommendations are communicated to the Board and action items are resolved.
5. Contracting Support
   • Participate in development of quality targets and care models for payer agreements.
   • Participate in sustaining activities with contracted payers, such as Joint Operating Committees.
6. Budget and Finance
   • Participates and assists the PCCN Director, Operations in the annual budget preparation process and may maintain the clinical operations budget.
7. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable