This position proactively identifies and improves quality, patient safety practices, and works in coordination with departments across the organization to successfully facilitate highly complex projects by leading the organization in High Reliability concepts that affect care and processes at the bedside/point of care. The position requires excellent organization and a great deal of interpersonal communication with individuals across the organization.

1. Assesses and improves care at the bedside using high reliability processes
   • Assesses patient care processes for safety/risk issues using expert understanding of clinical standards of care and high reliability methods.
   • Proficient at communication, able to connect with a variety of staff in a professional manner while influencing and leading change and behavior.
   • Sets goals for areas of responsibility and works with multidisciplinary groups to attain and sustain improvement.
   • Maintains connection with the big picture while implementing at the micro level. Uses knowledge of complex adaptive systems thinking and high reliability taking into account the necessary structures, processes, and organizational landscapes/dynamics impacting successful implementation.
   • Identifies key owners for long term sustainability.
2. Expertise in Patient Safety and Performance improvement tools
   • Utilizes current data sources and seeks new sources (aligned to high reliability concepts) to understand complex problems.
   • Creates trends from data collection that reflect current practice and quantifies improvement opportunities.
   • Integrates large volumes of data and information into a succinct problem definition.
   • Uses critical thinking, inductive, and deductive reasoning skills to reduce complex issues to realistic/feasible solutions and staging.
3. Leadership expertise with identification of priority areas and goal setting
   • Recommends and leads strategic priority areas for the organization based on data and trends.
   • Works autonomously to identify areas of improvement, create action plans and successfully implement interventions to sustain improvement organization wide using appropriate stakeholders.
   • Ability to train and educate others on a variety of reliability and performance improvement tools.
   • Develops processes and infrastructure that is in full compliance with all regulatory requirements.
   • Expertise on regulatory standards and requirements, able to apply knowledge to a variety of settings across the continuum.
4. Consistently demonstrates initiative and accountability
   • Works independently to manage projects with minimum guidance.
   • Identifies and communicates all project risks, coupled with individual responsibilities for resolution.
5. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable