Position Details

Department: One Call Admission Ctr
Category: Director/Management
Location: Phoenix
Posting #: 449192
Date Posted: 4/22/2019
Employee Type: Regular

Position Summary

This position is responsible for the strategic leadership and operational management of the One Call Admission Center at Phoenix Children’s Hospital. Responsible to facilitate the efficient bed placement of all admissions and transfers, accounting for patient needs, provider requests, resources required and resources available. Accountable for assessing, planning, directing and evaluating throughput and patient flow activities (admissions, discharges, transfers, post-operative patients, etc.). Maintains standards for professional practice and regulatory compliance and is responsible for overall operations, planning, budgeting, staffing, customer service and performance and improvement efforts.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Financial Management
    • a.Understands hospital revenue cycle and identifies interventions to respond to changes in reimbursement.
    • b.Strategizes opportunities across the organization to improve efficiencies in throughput.
    • c.Creates, monitors and analyzes assigned budgets and address variances with action plans.
    • d.Manages and meets productivity metric and variances for One Call Admissions Center.
    • e.Manages capital planning for One Call Admissions Center.
    • f.Ensures expenses are managed.
  2. Human Resource Management
    • a.Identifies staffing needs for One Call Admission Center, develops action plans to meet these needs as warranted, including the addition of other sites within the enterprise.
    • b.Manages human resources within the scope of labor laws and hospital policies.
    • c.Applies recruitment techniques and strategies to fill vacancies.
    • d.Applies individual and team interview techniques to select qualified applicants.
    • e.Develops, oversees and evaluates on boarding process and content for One Call Admission Center staff.
    • f.Conducts staff evaluations, assists staff with setting goals, implements continual performance development, initiates corrective actions and terminate staff as needed.
  3. Performance Improvement
    • a.Identifies key performance indicators around access and throughput, establishes data collection methodology, evaluates performance data, and responds to outcome measurement findings.
    • b.Ensures QAPI plans in place to meet national benchmarks and metrics for admissions and throughput.
    • c.Assesses customer (internal and external) and patient satisfaction; develops and implement strategies to address and improve satisfaction issues.
    • d.Ensures safety events and trends are actively managed and addressed.
    • e.Leads organizational efforts to ensure readiness and compliance within One Call Admission Center.
    • f.Actively promotes internal and external communication.
  4. Strategic Management
    • a.Provides oversight and change management for One Call Admission Center.
    • b.Accountable for strategic goals and project outcomes for One Call Admission Center.
    • c.Provides expert and concise evidence based documents using data to drive decisions and monitors progress.
    • d.Leads One Call Steering Committee meeting to support strategic goals and initiatives.
    • e.Builds working relationships with other leaders and service lines to drive performance improvement and meets strategic goals for the organization as they relate to One Call Admission Center.
    • f.Contributes to a culture of innovation to drive change and improvement.
  5. Clinical Leadership
    • a.Provides clinical nursing expertise regarding pediatric population.
    • b.Ability to assign resources to match clinical needs within One Call Admission Center.
    • c.Ensures compliance with federal and state regulatory agencies and hospital policies.
  6. Relationship Management and Influencing Behaviors
    • A.Identifies when conflict remains and intervenes to help resolve.
    • b.Identifies issues that require immediate attention and applies principles of crisis management to handle situations as needed.
    • c.Influences other leaders through role modeling, good communication, and professional behavior; applies motivational theory and acts as a change agent; assists others in problem solving skills.
  7. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor`s degree in nursing or related discipline. Required
2. Master`s degree in Healthcare Administration, Business Administration, or equivalent. Preferred
Do you meet this requirement?
1. Five or more years of clinical management experience. Required
2. Demonstrated experience in process improvement, continuum planning, patient flow and throughput. Required
3. Previous oversight of similar functional area and ability to positively impact clinical operations in a health care system. Preferred
4. Demonstrated ability to build strong working relationships with physicians. Required
Do you meet this requirement?
1. Current State of Arizona RN License from a compact state with multistate privileges or the ability to establish licensure according to Arizona law prior to start date. Required
2. Lean Six Sigma Green Belt Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
20. Occupational Exposure/Risk Potential - Confined areas Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply