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Position Details

Department: PCMG Patient Access
Category: Patient Access
Location: Mesa
Posting #: 444205
Date Posted: 3/20/2019
Employee Type: Regular

Position Summary

This position performs efficient and orderly registration of all patients. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects copay and deductible amounts at time of service. Coordinates and manages physician schedules for outpatient office visits working with systems, physicians and team members to appropriately schedule office visits. Enters pertinent patient data and specific physician requests.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration and scheduling has been performed in a timely manner.
  2. Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
  3. Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at time of registration.
  4. Answers telephones, schedules appointments, and answers all questions in a timely and professional manner.
  5. Facilitates the timely completion of scheduling requests from community and employed physicians with the use of PCH internal referral management systems. Requests medical records as needed for completion of services.
  6. Identifies and refers uninsured and under insured patients to the Financial Counselor.
  7. Performs registration in appropriate system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
  8. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork, cooperation and a positive public image for PCH.
  9. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  10. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. High School Diploma or equivalent Required
2. Associates Degree Preferred
Do you meet this requirement?
Experience
1. 2 years of experience in a Medical Office Required
2. 2 years of experience with computer database systems Required
3. Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws. Required
4. 2 years of experience with Patient Access and/or Scheduling Preferred
5. Experience with AMPFM, Misys, or HIS platform Preferred
Do you meet this requirement?
Special Skills
1. Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude. Required
2. Ability to speak and write Spanish. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Occasionally
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Confined areas Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply