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Position Details

Department: Laboratory
Category: Any
Location: Phoenix
Posting #: 425403
Date Posted: 11/29/2018
Employee Type: Regular

Position Summary

Posting Note: #PCHCB

The Processing Supervisor hires and oversees the laboratory processing and phlebotomy staff. The Processing Supervisor provides general supervision for assigned staff to ensure daily technical operations achieve and comply with established operating budget, quality control, inventory management and regulatory standards. The Processing Supervisor works collaboratively with nursing leadership and lab leadership to implement best practices including phlebotomy in children, with special attention to optimal specimen collection technique and pain management. The Processing Supervisor performs a variety of routine laboratory specimen processing functions from patients of all ages to provide data for use in diagnosis and treatment of disease, as needed. The Processing Supervisor reports to the Clinical Laboratory Manager.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Supervises daily operations of the processing and phlebotomy service areas. Monitors effectiveness of workflow and adherence to best practices for patient safety. Oversees inventory management for their designated areas.
  2. Participates in hospital and department operational and quality improvement initiatives; proactively evaluates systems, practices, and assists to create and implement changes to increase and enhance the effectiveness of the operations.
  3. Monitors and maintains specimen processing and phlebotomy quality metrics.
  4. Ensures adherence to departmental operating and capital budgets.
  5. Supervises work activities of lab assistants and phlebotomists to ensure competency assessment, ongoing staff development, and excellence in patient satisfaction. Provides timely feedback to staff and resolves problems and addresses concerns of staff, medical care teams, and patients. Responsible for selection and supervision of personnel, scheduling for coverage of services, revision of policies and procedures pertaining to laboratory processing and phlebotomy services.
  6. Processes patient specimens according to the established quality standards, methods, and practices to prepare them for send out and/or in-house laboratory testing.
  7. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Bachelors degree OR combination of High School education and experience in healthcare. Required
Do you meet this requirement?
Experience
1. 5 years of lab assistant or phlebotomy experience. Required
2. At least 3 years of pediatric phlebotomy experience. Preferred
3. Previous leadership experience. Required
Do you meet this requirement?
Certifications/Licenses/Registries
1. Certified Phlebotomy Technician Required
Do you meet this requirement?
Special Skills
1. Strong communication skills and good customer service skills, both written and verbal, internally and externally to the department. Required
2. Leadership skills to effectively manage personnel and provide excellence in customer service. Required
3. Effective decision-making, problem-solving, organizational and performance improvement skills. Required
4. Conflict resolution skills. Required
5. Skills as a phlebotomy educator. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Frequently
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Walking Frequently
12. Physical Requirement - Near Vision Constantly
13. Physical Requirement - Far Vision Occasionally
14. Physical Requirement - Color Discrimination Constantly
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Occupational Exposure/Risk Potential - Inside office environment Applicable
18. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
19. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
20. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
21. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
22. Occupational Exposure/Risk Potential - Toxic or caustic chemicals Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply