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Position Details

Department: Call Center Services
Category: Lobby Services
Location: Phoenix
Posting #: 422237
Date Posted: 11/8/2018
Employee Type: Regular

Position Summary

The position is responsible for receiving and dispatching emergency and non-emergency calls for security services, monitoring multiple alarms, and utilizing the PA system to make emergency announcements. The position requires simultaneous use of a computer-aided dispatch system, computerized phone system and digital radio base station.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Actively monitors the status of system within the dispatch center; reports outages in a timely manor; follows system outage protocols.
    • Communicates with internal and external responders by 2-way radio, telephones, pagers, text messages/SMS and the public address system. Respond to critical systems alarms such as fire panels, patient protection systems, generator alarms and medical gas alarms; remain calm performing these tasks while relaying critical information to both internal and external first responders.
  2. Maintains confidential information and shares with others only when it is essential for them to perform their job duties. This may include, but is not limited to, departmental processes, sensitive patient information, orders of protection, subpoenas and descriptions of persons of interest. Adheres to hospital and departmental policy and procedures at all times.
  3. Promptly answers all telephone calls with the approved answer phrase and in a courteous manor.
    • Receives and responds to emergency and non-emergency calls including internal code and 911 calls; determines the urgency of the call; properly dispatches security officers based on urgency and location; contacts external fire and law enforcement agencies in accordance with policies and procedures.
  4. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. HS Diploma or equivalent Required
Do you meet this requirement?
Experience
1. Proficient with MS Word, Excel, PowerPoint, Outlook and Access. Required
2. 2+ years in dispatch center utilizing radio, PA systems, pagers and multi-line phones; dispatching in high pressure situations. Preferred
3. Experience monitoring CCTV, fire alarm panels, and radio channels. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
3. Physical Requirement - Hearing Constantly
4. Physical Requirement - Pushing/pulling Occasionally
5. Physical Requirement - Reaching Frequently
6. Physical Requirement - Sitting Constantly
7. Physical Requirement - Standing Occasionally
8. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
9. Physical Requirement - Talking Constantly
10. Physical Requirement - Walking Occasionally
11. Physical Requirement - Near Vision Constantly
12. Physical Requirement - Far Vision Frequently
13. Physical Requirement - Color Discrimination Constantly
14. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
15. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
16. Occupational Exposure/Risk Potential - Confined areas Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply