Under the direction of the manager, the Supervisor for Main Patient Access is responsible for the oversight of the day to day activities of Main Admitting, Inpatient, Outpatient Surgery Centers, and Radiology Registration. This position maintains appropriate staffing levels, monitors the daily productivity of the staff, and reallocates duties as needed to assure the timely completion of registrations and up-front collections. This position is also responsible for providing support to staff, handling escalations, and operational activities of the department.

1. Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.
   • Attends and actively participates in staff and interdepartmental meetings.
2. Acts as a role model by displaying exemplary, compassionate and professional behavior and motivates staff to provide excellent, patient-focused service.
3. Based on insurance information obtained and using technological tools available, assists Financial Counselors in calculating deductibles, copays, out of pocket maximums, coverage restrictions, or other out of pocket expenses.
   • Builds relationships and maintains ongoing positive communication with patients, staff, DES, physicians and payers to provide information and/or resolve issues.
4. Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.
5. Maintains department manuals and reference materials; communicates and implements updates and requirements on a timely basis.
6. Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.
   • Identifies opportunities for departmental process improvements.
7. Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development.
8. Provides information for reporting by compiling department statistics, generating productivity reports, performing QA audits to assess accuracy and compliance, and monitoring KPI's.
9. Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative and/or Financial Counselor as needed.
10. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable