Position Details

Department: Hospital Administration
Category: Executives
Location: Phoenix
Posting #: 387345
Date Posted: 4/12/2018
Employee Type: Regular

Position Summary

This position directs Patient Access (IP Admitting, Clinic and Radiology Registration, Emergency Department Registration, Financial Counseling, Scheduling and the Financial Clearance Center), Health Information Management, Care Management, Patient Financial Services, Customer Service, and Revenue Integrity departments that combine the full scope of hospital and physician revenue cycle operations.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Directs Patient Access, Health Information Management, Case Management and Utilization Review, Billing, Collections, Customer Service departments that combine full scope of hospital and physician revenue cycle operations.
  2. Assists Chief Financial Officer to develop Revenue Cycle strategy. Develops and monitors Key Performance Indicators. Follows through by monitoring qualitative and quantitative performance to ensure achievement of targeted financial and non-financial goals.
  3. Develops clear, concise operational plans that reflect key departmental goals and objectives. Develops clear business plans and project plans as required. Effectively manages projects to ensure timely achievement of objectives. Prepares and develops a variety of financial and operational reports to identify and monitor trends, activity, and report changes. Develops appropriate action plans to modify results in accordance with required outcomes.
  4. Maintains excellent patient, physician and payer relationships through proactive customer service-oriented approach. Resolves issues between parties. Refers major issues and provides feedback, analysis and insight to Chief Financial Officer.
  5. Collaborates closely with Managed Care, Decision Support, Finance, Information Technology, PCMG Administration, and Clinical departments. Works on joint teams to solve complex, interdepartmental issues.
  6. Develops and manages management team through provision of timely feedback and use of appropriate Human Resources policies and tools to facilitate and ensure the ability of team to achieve highest level of professional growth and desired performance standards. Makes personal growth and development a priority by facilitating the professional growth of management team by accurately assessing learning needs, styles, and barriers to learning and coordinating learning opportunities in conjunction with education staff.
  7. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors degree in Business Administration, Finance, or closely related field, or equivalent combination of post-secondary education and experience. Required
2. Masters degree in business or management Preferred
Do you meet this requirement?
1. Ten years experience in a hospital-based Patient Access and/or PFS management position or equivalent, including experience in implementing revenue cycle hospital information systems. Required
2. Proven track record of success in transforming operations to reflect leading practices. Required
3. Experience with Eclipsys AMPFM or Misys systems. Preferred
4. Experience with AHCCCS. Preferred
Do you meet this requirement?
Special Skills
1. Excellent project management skills. Ability to complete projects on time and on budget. Required
2. Knowledge of and experience in establishing hospital and physician revenue cycle benchmarks. Required
3. Excellent written and oral communication skills. Required
4. Ability to work closely with clinical departments to identify barriers to appropriate and timely capture revenue. Preferred
5. Ability to effectively interact with payers to drive claims and payment efficiencies. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Frequently
2. Physical Requirement - Feeling (sensing textures and temperatures) Frequently
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Constantly
7. Physical Requirement - Sitting Constantly
8. Physical Requirement - Standing Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Constantly
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply