The VP Revenue Cycle is a system level position responsible for the design and implementation of sustainable revenue cycles strategies that optimize day to day operations, drive revenue cycle process improvement and cost saving initiatives, and ensure optimal billing, claim, and collection performance. Responsible for establishing a metric driven approach to managing all key functions, developing reporting on performance, and analyzing data and KPIs to ensure key functions are operating at maximum efficiency. The VP Revenue Cycle will engage team leadership in the development of process and automation enhancement opportunities that result in the implementation of comprehensive and compliant revenue cycle processes. The position is responsible for the Hospital and Physician Revenue Cycles, Patient Access (IP / OP / ED Admitting, Specialty Clinics, Financial Counseling, Scheduling, and the Financial Clearance Center), Health Information Management, Care Management, Patient Financial Services, Customer Service, and Revenue Integrity departments.

1. Directs Patient Access, Health Information Management, Case Management and Utilization Review, Billing, Collections, Customer Service departments that combine full scope of hospital and physician revenue cycle operations.
2. Assists Chief Financial Officer to develop Revenue Cycle strategy. Develops and monitors Key Performance Indicators. Follows through by monitoring qualitative and quantitative performance to ensure achievement of targeted financial and non-financial goals.
3. Develops clear, concise operational plans that reflect key departmental goals and objectives. Develops clear business plans and project plans as required. Effectively manages projects to ensure timely achievement of objectives. Prepares and develops a variety of financial and operational reports to identify and monitor trends, activity, and report changes. Develops appropriate action plans to modify results in accordance with required outcomes.
4. Maintains excellent patient, physician and payer relationships through proactive customer service-oriented approach. Resolves issues between parties. Refers major issues and provides feedback, analysis and insight to Chief Financial Officer.
5. Collaborates closely with Managed Care, Decision Support, Finance, Information Technology, PCMG Administration, and Clinical departments. Works on joint teams to solve complex, interdepartmental issues.
6. Develops and manages management team through provision of timely feedback and use of appropriate Human Resources policies and tools to facilitate and ensure the ability of team to achieve highest level of professional growth and desired performance standards. Makes personal growth and development a priority by facilitating the professional growth of management team by accurately assessing learning needs, styles, and barriers to learning and coordinating learning opportunities in conjunction with education staff.
7. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable