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Position Details

Department: Foundation
Category: Any
Location: Phoenix
Posting #: 355342
Date Posted: 9/20/2017
Employee Type: Regular

Position Summary

The Stewardship Officer is responsible for the development and implementation of a strategic stewardship program to include individualized stewardship plans for donors, targeted groups and potential donors. The Stewardship Officer will lead the coordination, and implementation of a thoughtful and creative stewardship program responsive to the needs of frontline fundraisers, donors, and prospects from the point of initial acknowledgement through the lifecycles of the funds and their associated donors. The Phoenix Children’s Hospital Foundation is committed to delivering an innovative, mission-inducing and data-driven stewardship program, with a keen focus on delivering a donor-centric model thereby strengthening relationships with donors and partners. This position is part of the Donor Relations team and will have dual-reporting responsibilities to the Individual Giving Division delivering exceptional stewardship, recognition and customer service to internal and external stakeholders.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. The Stewardship Officer is responsible for designing and managing the implementation of a division-wide, comprehensive stewardship and donor relations system that appropriately and consistently promotes meaningful interaction with and recognition of donors at all levels.
  2. Proactively supports the stewardship efforts of the major, planned, foundation and annual gift officers by assisting them in establishing and coordinating individualized stewardship plans for donors with whom they work.
  3. Identifies and recommends best practices being developed at top institutions and applies these to leverage stewardship opportunities that enhance the donor experience and build new avenues of engagement.
  4. Must be able to think strategically and develop creative methods for stewarding donors in order to maintain and advance high-quality, long-term relationships.
  5. This position must maintain focus on larger organizational goals and align programs, donor initiatives and activities accordingly.
  6. Leads staff with developing and executing analysis of their programs by setting key metrics to measure the financial impact of stewardship efforts.
  7. Works in close partnership with the Vice President of Foundation Operations and Vice President of Individual Giving to develop operating policies and procedures, as well as departmental and individual goals and metrics.
  8. Establishes and oversees models for acknowledging, tracking, recognizing, involving and reporting to donors that are consistent across all levels of philanthropy.
  9. Develops and gathers content across the department and the hospital that are essential for a comprehensive stewardship program.
  10. Designs, documents and manages implementation of a systematic and integrated donor relations program that encompasses recognition and stewardship events, giving societies, chair and naming celebrations, giving summaries, volunteer engagement and philanthropy impact reporting.
  11. Leads with a collaborative approach, works in partnership with revenue business units and is an effective advocate for fostering a culture of stewardship that permeates all Foundation activities.
  12. Communications & Marketing
    • Working collaboratively with Communications and Digital to develop and execute a comprehensive donor experience strategy with targets and measurements.
    • Writing philanthropy reports that convey impact and align with production schedules
    • Liaising with Foundation and Hospital Communications for media events, requests, announcements and releases
    • Utilizing social media to enhance stewardship strategies and experiences
  13. Leadership
    • Participates in improving organizational performance by implementing areas or approaches for improvement, performing new procedures, and providing input to department discussions
    • Attends and participates in regular departmental staff meetings, communicating information and team updates
  14. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
Education
1. Bachelor's degree in a related field Required
2. Master’s degree Preferred
Do you meet this requirement?
Experience
1. Five (5) or more years of development experience including experience leading a complex stewardship program or as a successful gift officer Required
2. Experience working with senior executive and high profile stakeholders Required
3. Experience with program development, building relationships and producing mission-focused events Required
4. Experience in or exposure to communications, marketing, and/or public relations Required
Do you meet this requirement?
Special Skills
1. High level of enthusiasm and energy combined with a positive, can-do attitude Required
2. Ability to multi-task with a keen attention to detail Required
3. Creativity, initiative and sound judgment Required
4. Team player with a calm demeanor and high level of comfort working with diverse teams Required
5. Ability to work independently and manage competing priorities Required
6. Goal-oriented, resourceful, flexible, and good humored Required
7. Must demonstrate diplomacy, tact and professional demeanor with volunteer boards, senior leadership and physicians, donors, volunteer committee members, event attendees, and patients and families of PCH Required
8. Strong computer skills, including proficiency with Microsoft Office software and a CRM database (such as Raiser’s Edge) Required
9. Experience with design software including Adobe Photoshop and Illustrator Required
10. Ability to maintain a flexible schedule to accommodate occasional night and weekend events Required
11. Proven skills and ability to manage multi-phase projects from inception to completion, including the ability to build consensus among team members and balance multiple concurrent priorities Required
12. Must display a high level of maturity and personal integrity and ability to understand, develop, and sustain resilient and dynamic relationships with donors, colleagues, and senior management Required
13. Must possess excellent verbal and written communication skills as well as be adept at problem solving and using judgment in situations requiring independent initiative and tact Required
14. Exhibits critical thinking skills, the ability to work independently in a fast paced environment, balance and prioritize multiple tasks with minimal oversight Required
15. Strong project management and organizational skills, ability to multi-task and attention to detail is critical. Superior written and verbal communication skills required. Must be effective in working with a wide range of audiences, including the highest level of PCH constituents Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Frequently
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Frequently
14. Physical Requirement - Far Vision Frequently
15. Physical Requirement - Color Discrimination Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Frequently
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
internal/external
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply