The Access Analyst II provides analytical and operational support for enterprise patient access, scheduling, and capacity management initiatives. This role is responsible for delivering actionable insights, reporting, dashboards, and performance analysis related to referral trends, scheduling performance, provider capacity, and operational KPIs. The Access Analyst partners closely with operational, clinical, scheduling, digital, and IT leaders to support strategic planning, workforce and capacity management, predictive scheduling initiatives, workflow integration, and process improvement efforts. This role translates complex operational and scheduling data into meaningful recommendations that support leadership decision-making, improve patient access, and enhance operational performance across ambulatory services.

• Provide operational leaders with analytics, reporting, and actionable insights related to patient access, scheduling performance, referral trends, provider capacity, and operational KPIs.
  
• Analyze referral patterns, acuity trends, scheduling demand, and access metrics to support operational decision-making, strategic planning, and capacity management initiatives.
  
• Develop and maintain dashboards, scorecards, and reports related to access performance, template utilization, lag times, no-show rates, scheduling efficiency, and provider productivity.
  
• Partner with operational and clinical leaders to identify capacity constraints, evaluate provider template performance, and support workforce planning, recruitment strategies, and clinical FTE alignment.
  
• Provide analytical support for predictive scheduling initiatives, including no-show forecasting, double-book opportunities, demand forecasting, and template management strategies.
  
• Collaborate with operational, scheduling, pre-access, digital, and IT teams to support workflow integration, process improvement initiatives, and evaluation of scheduling technologies and enhancements.
  
• Translate complex operational and scheduling data into concise recommendations, presentations, and performance insights to identify trends, risks, and opportunities to improve patient access and operational performance.
  
• Performs miscellaneous job related duties as requested.
  

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable