Patient Access Rep

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Position Details

Department: PCMG-MAIN | PCMG Patient Access
Location: Glendale
Shift: Mon-Fri, Days, 8:30am-5pm
Category: Patient Access
Posting #: 1064845
Employee Type: Full-Time

Position Summary

Posting Note: Join Our Team at Phoenix Children’s in Glendale!

Now Hiring: Patient Access Representative, Full-Time

Are you dependable, compassionate, and passionate about providing exceptional customer service? Phoenix Children’s is looking for a welcoming, detail-oriented Patient Access Representative to join our team at our Glendale Medical Office Building!

In this important role, you’ll be one of the first points of contact for patients and families, helping create a positive, supportive experience from the moment they arrive. We take a concierge-style approach to patient service, going beyond basic check-in to make families feel welcomed, supported, and cared for throughout their visit.

What We’re Looking For:

A dependable, customer service-driven team player.
Someone who demonstrates compassion, professionalism, and attention to detail.
A strong communicator who enjoys helping people and creating welcoming experiences.
Someone who thrives in a fast-paced environment and understands the importance of family-centered care.
Flexibility to travel between locations as needed based on departmental needs.

At Phoenix Children’s, every interaction is an opportunity to make a difference. If you enjoy helping others and want to be part of an organization dedicated to hope, healing, and quality healthcare for children and their families, we’d love to hear from you!

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

  • Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
  • Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
  • Courteously answers the telephone and answers all questions in a timely manner.
  • Identifies and refers uninsured and underinsured patients to the Financial Counselor.
  • Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
  • Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
  • Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
  • Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  • Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. High school diploma or equivalent.
Required
2. Associate's Degree in Healthcare, Business or related field.
Preferred

Experience

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. 1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience
Required
2. Electronic Medical Record (EMR) experience.
Preferred
3. AMPFM, Misys, or HIS platform experience.
Preferred

Special Skills

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.
Required
2. Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws.
Preferred
3. Ability to speak and write Spanish.
Preferred
4. Follow any payer or governmental requirement as required by organization.
Required

Additional Requirements

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Current BLS certification for Healthcare Provider from the American Heart Association.
Preferred

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
4. Physical Requirement - Hearing - Frequently
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Frequently
8. Physical Requirement - Standing - Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Frequently
11. Physical Requirement - Tasting/smelling - Occasionally
12. Physical Requirement - Walking - Frequently
13. Physical Requirement - Near Vision - Occasionally
14. Physical Requirement - Far Vision - Occasionally
15. Physical Requirement - Color Discrimination - Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply