This is an entry level position for individuals participating in a Pharmacy Technician Education and Training Program. Acting in compliance with all applicable statutes and rules, and under the supervision of a Pharmacist, this position assists in the procurement, storage, preparation, and delivery of medications, and other pharmaceutical products to Phoenix Children’s patients. Upon completion of the education program and successful Pharmacy Technician Certification Board (PTCB) examination, the Technician-in-Training will be eligible for promotion into the role of Pharmacy Technician l. This position reports directly to the Outpatient Pharmacy Manager. This position receives supervision from Clinical Pharmacists, Lead Pharmacists and Lead Pharmacy Technicians.

1. Medication Preparation
   • Assists in accurately preparing and labeling medications in accordance with Board of Pharmacy regulations and department policy. Defers to Pharmacist when appropriate. Prepares medications and verifies accuracy under the supervision of a Pharmacist prior to dispensing in accordance with scope of practice and department procedure.
2. Utilizes Pharmacy Management Software
   • Utilizes pharmacy information software to process prescriptions and maintain patient records, ensuring that all information is accurate and complete. Processes insurance claims, bills medications, and credits when appropriate, to ensure accurate and timely revenue capture.
3. Customer Service Support
   • Actively performs as the first line for customer service support for the Pharmacy by answering telephones and responding to Vocera messaging appropriately, and provides direct service to hospital staff and external customers at the Pharmacy service counter. Operates Point of Sale system, actively triages telephone calls in a timely manner and defers calls and questions to a pharmacist when issue is outside of scope of practice. Exhibits PCH Values of excellence in clinical care, service, and communication at all times. Proactively solves customer service issues independently where appropriate.
4. Non-sterile Compounding
   • Performs non-sterile compounding of both non-hazardous and hazardous medications per department policy, USP 795 standards, USP 800 standards, Arizona Board of Pharmacy Rules and Regulations and all other applicable regulatory agencies. Accurately completes all compounding records and quality assurance documentation. Ensures that all interim compounding checks and final product verification is performed by a pharmacist.
5. Prescription Discharge Delivery Service
   • Supports the Prescription Discharge Delivery Service Navigator and pharmacist with prescription processing, secure delivery of prescription orders to the patient/LAR and collection of copayments as required to ensure timely hospital discharge and continuity of medication therapy.
6. Inventory Management
   • Supports maintenance of established inventory levels of medications and supplies. Assists with receipt and stocking of medications and supplies from designated vendors and Supply Chain. Rotates pharmacy inventory to ensure oldest stock is utilized first and all expired supplies and medications are removed prior to stated expiration date.
7. Quality Assurance
   • Completes and documents various quality assurance measures and checklists including, but not limited to; cleaning logs, equipment maintenance, inventory management logs and any other record keeping tools as required. Follows all department and hospital environment of care and waste control for pharmaceutical and non-pharmaceutical waste in accordance with established standards, procedures, and regulatory requirements.
8. Department Requirements
   • Participates in a variety of department process improvement initiatives, in-service programs, and meetings to maintain ongoing awareness of best practices, methods, and techniques. Utilizes departmental training to serve as a trainer for new staff as requested. May be asked to complete department relevant continuing education.
9. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable