Posting Note: This is an on-site position located in Phoenix, AZ. We will assist in relocation.

The Operational Communications Manager is responsible for communications with internal stakeholders (employees, providers, contractors) to keep them informed of Phoenix Children’s initiatives as a health system, this includes developing and executing on the strategic corporate/internal communications plans for the system in total, and each of the business units. This role is also responsible for managing the organic/owned content internal-facing channels (intranet, content, clinical social media platforms, video content) and how these channels are utilized for internal audiences and key stakeholders. Execution on the operational communications plan involves designing messages that are resonant, delivering them to the intended audiences through the right channels, and receiving feedback all while keeping the specific communications purpose in mind. This role must be willing to define communications processes within and between various business units, experiment with new mediums and ideas and bring the Phoenix Children’s mission and brand story to life for employees. This role also coordinates with the HR function to support employee relations efforts through internal communications campaigns and employee engagement. The Manager of Operational Communications is also responsible for developing reporting mechanisms to show progress against stated business and communications objectives. The keys to effective communications at Phoenix Children’s are consistency and constancy. Excellent writing and interpersonal relationship skills are needed to be successful in this role.

1. Communications Planning and Execution
   • Works with leadership and stakeholders to develop annual operational communications plans, annual reports and annual presentations to employees. Supports operational business units to develop and execute campaigns that promote understanding of operational processes and key operational initiatives and/or applications. Builds and maintains reliable channels to engage, inform and mobilize employees throughout Phoenix Children’s and its business units.
2. Process and Tools Management
   • Ensures consistent application of the operational communications process by creating systems to oversee the workload, resources, internal/external teams to deliver on multiple projects and initiatives simultaneously, meeting deadlines, quality measures and budgets. Measures, assesses and regularly reports on the effectiveness of operational communication programs. Develops and executes regular communications training (e.g., social media and online reviews). Works with IT to select and oversee outside vendors for content channels including intranet and email.
3. Relationship Management
   • Works with members of senior management to support the overall strategy for business operations communications that are concise and transparent. Generate reports and present information to upper-level management.
4. Content Management
   • Plans and manages the development and delivery of content for business operational communications. Develop compelling content to assist in designing messages that are resonant and appropriate for the communication channel being used.
5. Research and Strategy Development
   • Uses research to better understand stakeholders in order to develop strategies and tactics to communicate appropriately. Studies Phoenix Children’s strategic objectives and needs to build impactful communications strategies that keep the organization and its stakeholders informed about Phoenix Children`s developments.
6. Personnel Management
   • Personnel Management
   • Delegates responsibilities and supervises team
   • Hires, trains, motivates and coaches employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
   • Resolves conflicts or complaints from customers and employees.
   • Monitors team activity and ensures it is properly provisioned and staffed.
   • Establishes and achieves business objectives for the team.
   • Ensures staff members follow company policies and procedures.
7. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable